Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon.
Hinge Health Hybrid Model:
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.
About the Role
We’re seeking a UX Design Manager who will bring operational excellence and drive quality execution across teams and locales to ensure business objectives are met through the delivery of user-centric experiences that are specific to Hinge Health's internal and external audience(s). You will ensure design deliverables meet a high-quality bar and are tracked alongside partner teams and develop reporting mechanisms to keep teams held accountable and aligned. You will directly work with the site leaders to ensure the design function is integrated into rituals and design environments yield quality outcomes, team growth and morale. You will collaborate with cross-functional partners to advocate for quality, experimentation, and delivery across a wide-range of member facing, tools, and systems. An ideal candidate, holds a strong product design experience and visual bar to aid in the creative direction to execute on the overall product strategy, drive growth and revenue, and deliver exceptional user experiences. This role is crucial for Hinge Health’s success in developing a center of excellence in India and building a strong culture.
WHAT YOU’LL ACCOMPLISH
- Primary focus on CareHub with creative support across Treatment Variety, mWeb, and Design Systems (3 directs reports with room to grow)
- Develop and conduct local design operations, including reports to leadership
- Maintain strong ties with US teams through strong communication skills and ability to quickly translate feedback and requirements
- Drive cultural awareness, advocacy and communication between R&D Hubs
- Grow and support career growth and performance with existing design team
- Aid in local hiring and resourcing, including identifying and managing contractors.
WHAT WE'RE LOOKING FOR
- 8+ years of product/service design experience, 2-4 years of people management with at least 3+ designers
- Ability to travel to and from India and USA at least 2x a year for 1 week intervals..
- Experience working on a two-sided marketplace organization (where there are two types of users: members/patients and doctors/caregivers, buyers and sellers, etc.)
- Worked across time-zones, ideally with teams in the USA with clear communication mechanisms
- A portfolio demonstrating: shipment of multiple products successfully; strong expertise in applying interaction design patterns to solve complex workflows, as well as in visual design, information hierarchy, layout, composition, and typography
- Expert understanding of visual systems and practices, including layout, iconography, typography and have a curiosity and eye for pushing visual design in interfaces forward
- Experience in leading product design from opportunity development, to concept, to shipment
- Strong facilitations skills leading groups through idea generation and decision making processes
- Proven ability to communicate deep design thinking at all levels of the organization
- Bachelor's or master's degree in interaction design, industrial design, product design, service design, human-computer interaction, or equivalent experience
BONUS POINTS
- Managed design deliverables by giving clear feedback and filling in support when US leaders aren’t available
- Ensured design quality through product design thinking, content and system thinking and high-bar visual design.
- Conducted local design operations by ensuring design deliverables are tracked alongside partners teams and reported out USA based design leads.
- Maintained strong ties with USA teams through strong communication skills and ability to translate and apply feedback from USA partners.
- Evangelized and built a strong culture with site leaders to bring visibility to the India teams work across the company.
- Developed talent by tracking career growth and supplementing resources with contracts when velocity increases are needed.
About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity and Inclusion:
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our
Applicant and Personnel Privacy Notice.
Disclaimer:
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.
If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to
[email protected]
*Please do not send resumes via email*
