Position Summary:
As the hands-on Manager of User Experience overseeing the Catalog experience, you will be responsible for leading a small team of UX designers, defining the end to end shopping funnel, and ensuring the seamless interaction of our customers with our digital products. You will collaborate closely with cross-functional teams including Product Management, Development, Marketing, and Customer Support to deliver user-centric solutions that drive engagement, conversion, and customer satisfaction.
Location: This is a remote role, with a preferred location in Southern California. Occasional travel to our Southern California office might be required.
Job Expectations:
Lead, mentor, and inspire a team of UX designers, fostering a collaborative and innovative work environment.
Be a player-coach, who can also do hands-on design when needed
Prioritize and execute the overall UX strategy for our e-commerce platforms, ensuring alignment with business goals and customer needs.
When needed, assist with research, usability testing, and user journey mapping to gain insights and identify opportunities for improving the user experience.
Translate user insights and business requirements into user-centered design solutions, considering user interface design, interaction design, and visual design principles.
Collaborate closely with Product Managers and Developers to ensure the successful implementation of design solutions while maintaining a balance between user needs, technical constraints, and business objectives.
Collaborate with the design system team, help define guidelines, and standards to ensure a consistent and cohesive user experience across all platforms and touchpoints.
Stay up-to-date with industry trends, emerging technologies, and best practices in UX/UI design and e-commerce to drive continuous improvement.
Advocate for user-centered design principles throughout the organization, fostering a user-centric mindset and creating a culture of design excellence.
Knowledge, Skills, and Abilities:
Bachelor's or Master's degree in Design, Human-Computer Interaction, Information Architecture, or a related field; or equivalent experience.
Proven experience with 1-3 years in leading UX/UI design teams, ideally within the e-commerce or digital product space.
Strong portfolio showcasing successful mobile UX/UI projects, highlighting your ability to solve complex design challenges and create user-friendly solutions.
Proficiency in design tools such as Figma, or similar tools.
In-depth knowledge of user-centered design processes, methodologies, and best practices.
Excellent communication and presentation skills, with the ability to effectively communicate design concepts and rationale to stakeholders.
Strong leadership and team management skills, including the ability to inspire, mentor, and guide a diverse team of designers.
Familiarity with front-end development principles and collaboration with development teams.
A strategic mindset, with the ability to balance user needs, business goals, and technical constraints.
Additional Preferred Skills:
Experience working in a global or multicultural e-commerce environment.
Knowledge of accessibility standards and guidelines (WCAG) for creating inclusive digital experiences.
Experience with data-driven design and A/B testing methodologies.
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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
