User Researcher, Hong Kong

WongDoody creates human experiences at 22 studios across 4 continents. We believe the future can be molded. And by shaping human experiences through creativity and tech, we work to build a future we believe in. 

For us, this starts with our own culture. We strive to create an inclusive environment where every human can bring their whole self to work. Our clients are brands we believe in, from global big players to local heroes to startups we love. With each of our partners, we embark on a journey of co-creation, pushing the boundaries of what's possible and exploring the space where creativity and tech meet. 

Our team of fun, welcoming, values-driven and collaborative problem solvers has one focus at the heart of everything we do: human experience. Human experiences are the touchpoints where brands connect with customers. And we transform businesses by developing engaging experiences using strategy, creativity, data and technology—all backed by the global technological power of Infosys. 

WongDoody Asia, where we elevate experiences and excel in UX, e-commerce, branding and communication. With a team rooted in local expertise and global insights, we craft tailored solutions for diverse markets. Our team, consisting of 600 digital experts, operates across 8 studios in Asia, driving exceptional results through varied perspectives. Beyond business, we ignite genuine brand connections, making us your dedicated partners in achieving transformative success across human experience, digital marketing, branding and communication, user design, and e-commerce realm  

We’re working on projects in Singapore, Hong Kong, Japan, Malaysia, Korea, Taipei, and so on. Our team thrives on user-centric inputs, we're a creative democracy where everyone has a voice, and we tackle diverse projects with a collaborative and innovative spirit. As we secure exciting new projects in Hong Kong, we’re looking to expand our team with top talent. 

What You'll Do 

As a User Researcher, you'll conduct user interviews, analyze data, derive insights, and scope project needs for product development. This mid-level role requires a deep understanding of user-centered research methodologies and the ability to translate findings into actionable design recommendations. Your responsibilities will include: 

• Conducting user interviews to gather qualitative data 
• Analyzing data to identify patterns and derive actionable insights 
• Collaborating with stakeholders to understand project scope and user needs 
• Translating research findings into clear and impactful design recommendations 
• Presenting research insights to clients and internal teams to inform design decisions 

What You're Like 

We are looking for someone who is autonomous in handling research-related projects, thrives on uncovering user needs, and is eager to grow their abilities and knowledge. You have a passion for understanding user behavior and translating insights into design improvements. You are skilled in both analytical and creative thinking, possess excellent communication and presentation skills, and can advocate for user needs effectively. 

What we'd love to see  

• At least 4+ years of experience working as a Visual Designer or Branding Designer  
• Professional proficiency in both English and Cantonese (Mandarin is a plus). 
• A portfolio showcasing your research skills, with case studies highlighting your thought process and the impact of your findings. 
• Face-to-face client interaction experience. 
• An understanding of cross-cultural differences in communication and language. 
• Strong teamwork and communication skills, with a creative and adaptative. 
• The ability to defend your views with conviction and adapt gracefully when new information arises. 

We care about your personality and professional skills. We don't care about your gender, age, nationality or appearance and are open to working with everyone. 

Please note: This is a job ad by WongDoody Limited (Taipei), a subsidiary of German-based WongDoody GmbH. Through our website or other sources, you may find job ads published by one of our WongDoody sister companies around the globe with whom we act jointly under the band “WongDoody”. For each job offer, only the entity is responsible, which has published the ad. Contact persons, required information and applicable terms may differ. You can inform yourself how WongDoody GmbH is processing your personal data provided in the application process here.

If you have any questions about application process, feel free to contact our People & Culture Team directly under [email protected]