At C the Signs, we are transforming cancer detection and care with our AI-driven platform, enabling clinicians and patients to make faster, more accurate decisions. With over 400,000 cancer risk assessments conducted, more than 30,000 cancers detected, and 99% sensitivity in identifying cancer, our platform has a proven track record in driving impactful healthcare innovation.

We are seeking a Senior User Researcher with healthcare experience to lead user research initiatives across our B2B, B2B2C, and B2C products. You will be instrumental in shaping our products by generating actionable insights, improving user experiences, and aligning product development with the real-world needs of healthcare professionals and patients. This is a strategic role, requiring deep expertise in qualitative and quantitative research, as well as a proven ability to translate user insights into data-driven decisions that enhance product design and functionality.

You will work closely with product, clinical, and engineering teams, leveraging your knowledge of electronic health records (EHRs) and healthcare workflows to deliver intuitive, effective, and scalable solutions. As a senior member of the team, you will also mentor junior researchers, champion best practices, and influence the company’s overall research strategy.

Key Responsibilities

• Research Leadership: Develop and execute a comprehensive user research strategy, aligning research initiatives with business goals and product vision.
• Healthcare Expertise: Apply your experience with EHR systems (e.g., EMIS, Vision, SystemOne, Epic) and healthcare workflows to contextualise user challenges and opportunities.
• End-to-End Research: Lead qualitative and quantitative research efforts, including user interviews, field studies, surveys, usability testing, and advanced analytics, to understand the needs of healthcare professionals and patients.
• Data-Driven Insights: Collate and synthesise data into actionable insights and recommendations, creating research reports and dashboards to inform product and clinical teams.
• UX/UI Enhancement: Collaborate with designers to improve user interfaces and experiences, ensuring seamless, user-centric interactions across platforms.
• Cross-Product Expertise: Lead user research across our B2B, B2B2C, and B2C products, tailoring methods to the unique needs of each user group.
• Innovation and Best Practices: Stay ahead of industry trends, continuously improving research methodologies and championing best practices in user research and healthcare innovation.
• Metrics and Reporting: Define, track, and communicate user-centric KPIs and other performance metrics to measure success and guide future development.
• Collaboration: Work closely with cross-functional teams (product, engineering, and clinical) to ensure research findings are effectively integrated into product roadmaps.
• Compliance and Ethics: Ensure all research activities comply with healthcare regulations and maintain the highest standards of data privacy and ethics.
• Mentorship: Guide and mentor junior researchers, fostering a culture of collaboration, curiosity, and excellence in the research team.

Requirements

• Experience and Expertise:
• 5+ years of experience in user research, with at least 2 years in a healthcare-related field.
• Deep understanding of healthcare professionals’ workflows and the unique challenges of designing for healthcare environments.
• Proven experience working with EHR systems and other healthcare technologies.
• Research Skills:
• Advanced expertise in qualitative research (e.g., interviews, usability testing) and quantitative research (e.g., surveys, statistical analysis).
• Proficiency in tools such as SPSS, R, Python, or equivalent for data analysis, and Tableau, Power BI, or similar for data visualisation.
• Experience with user research platforms (e.g., UserTesting, Lookback, Optimal Workshop).
• Product and UX Collaboration:
• Strong track record of influencing product roadmaps through actionable user insights.
• Experience leading research for multi-platform products (B2B, B2B2C, B2C) with diverse user bases.
• Leadership and Strategy:
• Proven ability to lead research initiatives that shape long-term product strategies.
• Experience mentoring and guiding junior researchers, fostering a collaborative and innovative team culture.
• Communication and Collaboration:
• Excellent communication skills, with the ability to present complex findings clearly to technical and non-technical stakeholders.
• Ability to work seamlessly with cross-functional teams, building trust and alignment across disciplines.
• Education:
• Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Data Science, Public Health). Advanced degrees are a strong plus.

Benefits

At C the Signs, we are transforming cancer care through innovation. As a User Researcher, you’ll have a unique opportunity to lead research initiatives that directly shape products improving early cancer detection and patient outcomes. If you are passionate about combining healthcare expertise with user-centered design, this role offers the chance to make a tangible, global impact.

Benefits

• Competitive salary and benefits package.
• The opportunity to lead impactful user research that directly improves patient care and clinician experiences.
• A mission-driven and collaborative environment where your work contributes to life-saving innovations.
• Flexible working arrangements (remote or hybrid options).
• Professional development opportunities, including access to cutting-edge research tools and methodologies.