As a User Research Ops Specialist, you'll partner with the Research team, Product Design, and Product Management to ensure the efficient execution of research projects. You'll focus on optimizing participant recruitment, managing research operations, and collaborating with cross-functional teams to support research initiatives.
Your responsibilities
Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, management logistics for participant recruitment.
Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders.
Collaborate with Legal, Security and Finance teams to refine research tools and processes, ensure compliance with best practices manage and
Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
Update the knowledge base enhancing discoverability of insights and structuring research repository strategies.
2+ years of experience in research operations, project management or related roles, in Product or Customer Success team.
Proven ability to establish and lead effective participant recruitment processes ensuring a positive participant experience.
Experience collaborating with Legal, Security and Finance teams for tool procurement and privacy compliance.
Familiarity with common UX Research tools and vendor management
Have experience growing a knowledge management database
Strong project management, organizational and communication skills.
Experience conducting basic data analysis and customer segmentation to support researchers.
Proficiency in English plus one or more of our languages: Portuguese, Spanish, Polish, Italian or German.
Let’s talk money
A salary adequate to your experience and skills.The range is broad so that we can accommodate our roles for all levels of experience, but we will show you the career ladder to explain where we see your skills and impact within the company". Your salary will be, now and always, 100% transparent to you;
Share options plan after 6 months of working with us.
True flexibility and work-life balance
Remote or hybrid work model with or hub in Warsaw;
Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
21/26 days of paid time off (depending on your contract);
Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).
Health comes first
Private healthcare plan with Signal Iduna for you and subsidized for your family.
Multisport card co-financing for you to have access to sports facilities across Poland.
Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
Keep growing with us
Free English classes.
