Join a fast growing company with a purpose! At Fastned you will actively contribute to accelerating the transition to electric mobility. In this role you will craft digital experiences that deliver WOW to the growing number of electric vehicle drivers! Fastned is a pioneer in a completely new industry so together with the team you will be creating innovative solutions to drive the business forward.
As a User Researcher, you are responsible for driving continuous product discovery, leading quantitative and qualitative research projects, and embedding the customer's voice in product teams. Your work feeds into crafting solutions that lift the customer experience, are true painkillers to solve user problems, drive engagement, and deliver WOW on every touchpoint.
Your scope of user research is in the field of product, focused on the EV driver as well as our colleagues, who are using in-house developed products to deliver the best charging experience. You will work as a member of the Product & Engineering UX team, side by side with scrum teams and stakeholders, advocating for the voice of the customer. Additionally, you will have opportunities to apply UX research techniques such as user interviews, usability testing, surveys, contextual inquiries, journey mapping, card sorting, A/B testing, solution validation, and data analysis to uncover actionable insights and improve user experiences.
Contribute to user research strategy development and execution
You are able to lead and organize research planning from assumption to insight generation
Embed the voice of the customer in product teams, planning and initiatives
Support user testing and solution validation in conjunction with Product Design
Take ownership of embedding and advocating user needs through digital user personas and journey development
Drive quantitative and qualitative research efforts in conjunction with key stakeholders
Collaborate with Data & Insights and Commercial team for driving informed decision making
Improve research methods and embed best practices in the product development lifecycle
