User Experience Researcher, Shared Development Services

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

The User Research group at 2K employs an array of methodologies to give developers the feedback and tools to make better games. We are a team of passionate, diverse gamers who know, analyze, and play not just our games, but all games (the good and the bad) to identify trends and to go beyond the numbers to provide insight into our research.

What We Need

We are looking for a User Experience Researcher to drive the research strategy and facilitation on a variety of game franchises! This involves partnering with studios to learn their needs and applying a wide assortment of research methods including playtesting, usability testing, concept testing, telemetric analysis, surveys and more.

If you love video games, enjoy working in a fast-paced environment where you can make a real difference to the final product, and you have knowledge of the video game industry, then this position might be for you! We want someone who not only has a strong background in User Experience Research but who also thoroughly enjoys the process, the results, and the impact they can have on the games they support.

What You’ll Do

• Deeply partner the publishing and development teams to help tailor studies to meet the particular needs of each game team
• Establish research related processes, plan for and implement research studies that help drive the strategic vision at moments of significant impact
• Clearly and concisely deliver findings on time and within budget to all relevant partners, including developers and production
• Manage collaborative relationships with internal and external (vendor) partners
• Proactively develop creative solutions to address research goals and overcome roadblocks
• Develop a testing schedule that provides data early enough for game teams to impact the gameplay experience

What Will Make You A Great Fit

• Proven track record conducting User Experience (UX) and Usability Research
• Deep understanding of qualitative research methods, frameworks and processes
• Excellent verbal and written communication skills, practiced in moderation
• Ability to analyze and visualize qualitative and quantitative data and transform it into actionable insights
• Experienced in building and maintaining relationships with cross-functional partners
• Passion for video games and gaming
• Preference for Candidates with:
• A BA/BS in Human-Computer Interaction, Cognitive Science, Experimental/Cognitive Psychology, Statistics, or another related field
• 4+ years of experience in User Experience Research
• SPSS, Salesforce, and Tableau experience
• Experience in the video games industry, especially AAA console/PC products
• Experience with team development
• Travel, both domestic and international, may be required

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

The pay range for this position in California at the start of employment is expected to be between $98,400 - $145,620 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.