User Education Specialist - IFS Energy and Resources

As a User Education Specialist, you want to empower the pertinent stakeholders to find the answers they need, when they need them, so they can quickly get on with the task at hand and at the same time reducing reliance on support teams. You should have a clear vision of what a superior user education and documentation experience looks like.

User Education Specialist you should be able to:

• Determine the needs of our different stakeholders for user education material
• Write and review technical and end-user content for the product, including user guides, online help, system error messages, system field names and labels, tooltips etc.
• Be able to identify the need for new content from analysis of support cases and topics on community platforms
• Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams
• Deliver input into the User Education strategy and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy
• Ensure User Education is accessible at the right time, in the right place, in the right medium for all target groups

• Proficient in English with excellent written and verbal communication skills
• Great team player who can connect with global team members.
• Commitment and ability to meet deadlines in a consistent manner
• High level of initiative, accountability, attention to detail and ability to follow process
• Experience using authoring software (preferable Author-IT)
• Degree or equivalent qualification in a relevant field of study or demonstratable experience in relevant working environment
• Ability to coordinate and manage projects in line with known timeframes
• Exposure to Oil & Gas, Mining or Industrial experience would be an advantage

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 6,000+ employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.