Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad and TextMaster, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
Acolad Inc. is seeking a US Based Localization Account Manager to manage relationships with a portfolio of client accounts. Ensuring maximum use of the services and delivery in the contract. Manage the client's existing business needs, as well as seek out any additional needs within the company. This role is a true farming role.
Main Responsibilities
- To identify business development opportunities within an existing client base and to maximize sales revenue by implementing effective strategies to maintain and grow existing business.
- Grow revenue from existing clients – look for new spenders within existing clients.
- Expand business through identification, planning and winning of new contact relationships to grow the client.
- Manage an on-going pipeline of revenue and activity.
- Assist with any RFP/Tender/Proposal.
- Be knowledgeable about revenue and profitability and report accordingly.
- Build and maintain relationships with clients to understand their needs, culture and decision-making process.
- Prepare for and attend QBR or other major client meeting.
- Develop, agree, and maintain an account plan for each client to achieve sales strategy and targets including marketing campaigns and activity.
- Manage the sales pipeline to ensure you achieve annual sales targets.
- Proactively develop sales skills and market/business knowledge, apply best practice techniques and tools to maximize your performance.
- Achieve budgets, targets, activity levels, as agreed with Head of Sales.
- Responsible for developing effective relationships with internal departments to meet client needs.
- Complete and provide appropriate, timely management reports as required.
- Create and maintain all required CRM records.
- Develop extensive knowledge of client procurement process, including who the decision-makers are, and develop effective interventions to provide solutions to issues that clients are facing in their localization process.
- Understand external business environment, including key competitors, developments in technology, economic/political/social drivers.
Requirements
Educational Background
- Minimum Bachelor’s Degree or equivalent work experience.
Professional Experience
- Minimum 2 years of full-time experience in client management and/or business relationship development, preferably in a multicultural international setup.
- 2+ years of experience in localization industry.
- Working knowledge of our full service and technology offering.
- Negotiation skills
- Competent written / verbal communication and interpersonal skills
- Build effective relationships
- Effective presentation skills
- Account mapping, planning and management
- Understanding our competitors / USP’s / commercial awareness
- Specific Localization Industry experience
Proficiency in the use of :
- MS Office (Word, Excel, Outlook, Power Point)
- Sales tools: Salesforce, Salesloft Linkedin Sales Navigator,
- Experience working in Social media/digital marketing platforms.
- Strong understanding of CMS’s, e-commerce platforms, BI tools, and localization tools (CAT tools, TMS)
Benefits
Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:
✨Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.
✨Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.
✨401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.
In addition to the benefits package, Acolad also offers the following time off:
✨Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.
✨Nine paid holidays per year.
Salary base range for this position is between $70K to $85K, dependent upon experience and physical location. This position is eligible for variable compensation in addition to the base salary.
This opportunity will close July 15, 2024
