Join Our Mission: Help the Helpers with Jane
Let’s kick things off with a quick intro. Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community. We’re looking for people who are ready to jump in and join us as we simplify the lives of healthcare practitioners and patients every day.
At Jane, success means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. And guess what? Jane is a remote-first company, so every role, including this one, gives you the freedom to work from anywhere in Canada.
Your Role in Our Journey
In 2023, Jane achieved a significant milestone by integrating with ClaimMD to remove friction of the billing experience for our US customers. As part of our commitment to our vision of "More Happier Helpers" we're expanding our team and actively seeking folks who embody the spirit of exceptional customer service. The US market is a key focus in our growth strategy, and we are looking for qualified candidates across the United States to help Jane grow.
Our Support Team is award-winning and one of a kind as they handle the sales cycle, onboarding, support, and success with our customers. Our Team has deep knowledge of Canadian and US Allied Health and as the product grows and improves, we continue to learn more about our Helpers (i.e. The Providers) and their needs. Our Canadian clinics have been using a couple of different Insurance integrations and now that we are integrating directly with a Clearinghouse, we are looking to build out our expertise in-house to support our Support Team in learning, knowledge management for customers to self-serve and for our team and onboard new hires.
Learn More About Us
We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them
here.
We're a company that is growing rapidly, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, we would love to hear from you.
No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year.
We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.
If you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!
The impact you could have
- Leverage expertise in US Insurance Billing to create educational content, including external guides and internal support team resources, fostering continuous learning and development within the team.
- Serve as the escalation resource for US Insurance Billing, handling complex issues, and ensuring timely resolution to maintain customer satisfaction.
- Conduct bi-weekly office hours to provide dedicated support to our customer billing community, addressing queries, and offering guidance on various aspects of the billing process.
- Perform meticulous reviews of support posts in relevant Slack channels, focusing on accuracy and identifying learning gaps or opportunities for improvement within the team.
- Analyze support posts related to rejections with our Claim.MD integration, identifying trends, and proactively offering content, guidance, and feedback to enhance resolution efficiency.
- Monitor support channels for customer requests, specifically new requirement queries, and collaborate with the product development team to relay valuable insights for continuous improvement.
The experience we feel we need
- Works or worked as a biller across the US (bonus if you’ve billed in CA, TX, NY or FL) with Physical Therapy, Chiropractic and Acupuncture with Jane
- Experience with provider credentialing and enrolment; eligibility checks + prior authorizations; submitting claims (commercial, auto, medicare/medicaid, personal injury) including claim dispute and claim rejections and denials; and patient collections
- Experience in educating either in Medical Billing/Coding or as a Credentialing Specialist
- Keen to maintain a real-world experience and stay updated with frequent billing changes
- Comfortable and Confident to act as the escalation point for billing questions from our Team
- Improver mindset to help Jane build US Insurance Billing knowledge across our internal teams and Customers
- Strong Team player as you will work cross-functionally with our other teams (i.e. Community, Marketing, Product, etc)
- Deep understanding by specialty of requirements to bill for Commercial, BCBS, Medicaid, and Medicare and how those requirements are impacted by State regulations
- Human and Helpful Communication style
A final note: Jane is a growth company, which means that the role is always evolving as the company grows and expands. To be happy at Jane requires a level of comfort with ambiguity and grit.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected by a strong starting annual salary of $72,000 USD for the US Insurance Expert role at Jane. You’ll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high growth environment.
At Jane, we offer flexible benefits options that includes a range of health, dental, and vision plans, with a 100% employer-paid option. Employees have access to income protection through life insurance and disability coverage, and can choose between an FSA or HSA (with the high deductible plan option) for medical expenses. Our well-being perks feature services like One Medical for virtual care, Spring Health for personalized mental health support, XP Health for vision care, and much more to support your overall health and wellness.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.
