Upgrade Engineer

Job description

The Upgrade Engineer will primarily work with main clients in providing on-site and remote project management and support for Experian Health product upgrades. 

Also, the Upgrade Engineer will also:

• Apply a combination of business and technical knowledge in healthcare revenue cycle management software, workflow and processes 

• Have responsibility to make sure, resolve and direct issues related to but not limited to connectivity, design, performance, requirements gathering, implementation, testing, training and support processes

• Build and strengthen internal and external relationships, serving as the primary client contact for product and platform upgrades 

• Rely on product knowledge, technical expertise and business knowledge in revenue cycle management processes to provide appropriate strategic visions for decision-making, evaluation and escalations process

General Responsibilities:

• Manage multiple product and platform upgrade projects at different stages while making good decisions on an ongoing basis in addition to handling client concerns

• Gathering requirements

• Performing GAP analysis and defining solutions to gaps

• Analysis and definition of system upgrade requirements

• General project management

• Guide QA processes, methodologies, and reporting (creation of test plans, test documents, and test cases)

• Documenting and monitoring defects to resolution

• Subject matter expert for multiple software applications

• Analyze and facilitate resolution of complex issues from internal and external clients

• Communicate with Sales, Implementation, Account Management, Development, Training and Technical Support teams to resolve issues

• Understand client/customer problems and recognize core issues

• May help triage client issues occurring in the upgrade process to analyze, determine specifications, resources, assignment and resolution

• May be involved in pre-production business analyst activities

Travel up to 25% nationwide

Qualifications

• Bachelor’s degree in Business, Computer Science, or other related field.
• 5-7 years prior project management, business analyst, implementation, or client/payer-side (payer or hospital/health system) experience in healthcare revenue cycle management software and technology
• Excellent relationship building skills
• Presentation and training experience a must
• Understanding of HL7 and X12 message/file formats and transactions.
• Experience with X12 278 
• Experience with SQL Server 
• Track record with successful projects delivered promptly
• Networking skills required
• PC hardware communications
• Knowledge of MS Excel, MS Word, MS Access, MS Office, Visio
• Basic understanding of HL7 / ASTM interfaces

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

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