Technical Skills & Experience:
Key Attributes:
- Ability and willingness to learn and stretch your knowledge and ability.
- Strong problem-solving skills with the ability to manage support tickets and escalations effectively.
- Excellent time management, organisational skills, and attention to detail.
- Ability to work flexibly, including after-hours support on a 24/7/365 schedule when required. Rostered and some Ad hoc after hours work.
- Proactive approach to system performance monitoring and troubleshooting.
- Excellent communication skills with a focus on providing high-quality customer service.
- Willingness to learn and work collaboratively within a multi-disciplined, national team.
KPIs & Targets:
- Meet or exceed SLA requirements for support tickets and customer requests.
- Submit accurate and on time timesheets and other business requirements.
- Ensure the timely completion of projects, system patching, and testing.
- Maintain accurate documentation and system records.
- Proactively identify and address issues, contributing to procedural improvements.
