About Nubank
Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.
Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.
About the role
Comply with the mandatory regulatory reports of the national authorities, as well as respond to the Queries, Claims or Clarifications that Clients present in the UNE and Policy Enforcement that is part of the Nu México Ombudsman Squad.
Likewise, the Analyst will help to verify that national laws, provisions derived from them, standards and best practices related to KYC and AML/FT policies and the data for client registration are being adequately implemented in the operational routines of RegSol Mx, challenging the status quo through:
- Guarantee the best experience to our fanatics and loved clients being part of the UNE structure of the entity;
- Contributing to answer Queries, Claims or Clarifications that Clients have with the products they contract with Nu in order to include clear, prompt and efficient communication and avoid the escalation of said Queries, Claims or Clarifications to other instances.
- Identifying inconsistent information in the collection of personal data and documentation of Clients to evaluate that the regulatory information and the quality of the data and documents have correct regulatory adherence
- Being diligent, flexible and resilient, according to Nu's principles!
In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for supporting all first line of defense operational routines related to KYC, AML Alerts & Judicial Orders whenever our client is the defendant, as well as own and support the Ombudsman of the entity in Mexico. Along with the controlling aspect, we are in charge of all judicial orders/ enquiries, mainly related to bank secrecy breach and amount's unavailability/ freezing.
Typical responsibilities assigned to you might include:
- Be part of the very dynamic Chapter - Regulatory Solutions, focused on Mexico´s enquiries
- Support in the consolidation of all CONDUSEF regulatory obligations, platforms and reporting requirements.
- Serve as support to attend to and maintain the UNE Reception Facilities efficiently.
- Record the receipt of Queries, Claims or Clarifications presented by Clients.
- Assign a folio number to Customer Queries, Claims or Clarifications.
- Prepare response projects in order to respond to customer requests within the established legal deadlines.
- Support in the communication of the resolution of the Query, Clarification or Claim to the Client.
- Keep a record of all Queries, Claims or Clarifications made in the last 2 years, which serves as a basis for internal consultation.
- Follow up on requests for information and/or documentation sent and received through Slack.
- Support in the preparation and, where appropriate, presentation of a quarterly report to CONDUSEF, as well as the monthly reports.
- Support in keeping the information of the Collection Offices updated on the official Nu website and the CONDUSEF REDECO system.
- Maintain communication and monitor information related to the new contracting of Collection Offices, with the objective of complying with applicable regulatory obligations.
- Make reports to the Ombudsman Lead, the results found in the tests you perform.
- Support the review of regulatory compliance of RegSol Mx's operational procedures and routines.
Qualifications
- Bachelor's Degree: Lawyer, economist or related career
- At least 6 months to 1 year of experience in CONDUSEF matters.
- Previous experience in attention to clients and proven experience handling customer complaints
- Banking & SOFIPO regulation knowledge.
- Proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed.
- Fluency in Spanish and English
Benefits
- Health and life insurance
- Food card
- 17 days of paid vacation with 25% vacation bonus
- Holiday Bonus ("Aguinaldo") of 30 days of pay per year
- NuCare - Our mental health and wellness assistance program
- NuLanguage - Our language learning program
- Extended maternity and paternity leaves
- Equity at Nubank
Role Location
Mexico City
Our Nu Way of Working
Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office https://blog.nu.com.mx/nu-anuncia-modelo-hibrido-de-trabajo/
