We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
This position is responsible for Underwriting merchant applications for US and Canada, merchant maintenance, fraud mitigation and other operational duties as needed. The ideal candidate possesses leadership qualities, has an underwriting/risk mindset, is highly motivated, a self-starter, and has the drive to identify, develop, and improve process workflows with the idea of betterment for the business and customer.
What does a day in the life as an Underwriter look like?
- Review new merchant applications for risk assessment using multiple tools and website search.
- Assist with reviewing daily risk and transactional alerts for First Data, Cynergy, TSYS, and Worldpay processing platforms; remediates, when applicable.
- Assist with investigating merchants with escalated alerts and concerns, notating action taken (i.e. 100% reserve or account termination) within the Merchant Record and completing a risk review, sending to management/executive review if required.
- Analyze underwriting documentation in intense detail to ensure submitted merchant supporting documents are valid.
- Work closely with bank partners/industry associations to stay on top of ongoing industry trends.
- Communicate with sales on pending and missing applications information, to ensure all submitted applications are fully completed with accurate information.
- Conducts special portfolio reviews and projects as assigned.
- Performs other related duties as assigned by management.
What are the required qualifications of an Underwriter?
- At least 3 years merchant services experience in an operational/underwriting role In depth understanding of all aspects of the payments industry
- Experience working with large acquirer relationships and their internal reporting platforms (TSYS US and Canada, First Data, Elavon) Similar platforms
Nice-to-have qualifications:
- Strong understanding of payment rules, regulations, and industry standards
- A team player who can also function well independently
- Has worked in a small/medium sized payments company with limited staff and resources
- Demonstrated project management skills and excellent verbal/written communication skills
- Knowledge of Microsoft Office
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
