Papier is a VC-backed consumer stationery brand that sells online and ships direct to customers. Papier launched over in the UK in 2015 and has been growing rapidly in the US since launching here in 2018, putting the US on course to become our largest market. Growth has been fueled by over ~$15m of venture funding to date and we are on the verge of securing Series C to help accelerate this still further.
Alongside in-house collections, Papier collaborates with upcoming artists, iconic brands and exciting fashion labels to curate its emporium of notebooks, notecards, diaries, and journals. Our mission is to invite people to uncover the possibility of a blank page.
We recently placed 8th on LinkedIn’s Top 15 UK Startups, and we are now seeking to support and strengthen our progress by building a team on the ground alongside our existing US partnerships.
What’s the job?
We are looking for remote Seasonal Customer Service Assistants to join our Customer Service Team for three months over our busiest period (Black Friday and Christmas). Reporting into our UK Customer Service Manager, you will be the enthusiastic and friendly face of Papier, and the first point of contact for all our customers. Our customer service team is based in-house and has a detailed knowledge of all of our product ranges. They work closely with our Operations and Tech team to ensure everything is running smoothly for customers and that we are proactive in our communication when there are any issues.
You’ll be a great communicator who has an eye for detail and can help customers with everything from perfecting a notebook design to tracking down their parcel. You’ll be willing to go the extra mile to give every customer the best possible experience.
If you are looking for a short term role that gives you exposure to many aspects of a fast-paced startup then this role will suit you.
What will you do?
Requirements
Benefits