TSU Call Handler (Plymouth)

Please only apply if you live in or within a daily commutable distance of Plymouth. We are only seeking local candidates in the Plymouth area due to the requirement of successful candidates undergoing 6-8 weeks office based training. 

Successful candidates after training will be required to work the following shift patterns, completing a week of each on a three week rotation: 

0600-1430, 0800-1630 & 0930-1800: Monday to Friday.  

Respond to customer requests for tyre related breakdown assistance (job taking, job allocation, chase) within agreed targets and timescales.
▪ Delivers a high level of Customer Service on all calls.
▪ Adheres to company work instructions and compliance measures.

▪ Ensures a high level of data quality.
▪ Maintains company quality standards at all times.

▪ Communicates effectively on all levels.

▪ Makes timely decisions within level of authority.
▪ Escalates all issues falling outside of the above for approval / decision.
▪ Uses own initiative when required.

▪ Carries out administrative duties accurately when required.

▪ To undertake other reasonable duties as required from time to time in support of the effective running of C360

• Knowledge of the Truck Tyre fleet market desirable but not essential.
• Office 365 Knowledge
• Professional qualification in Customer Service desirable.
• Previous experience in a customer service role.
• Experience of working as part of a team striving towards excellence.

• Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge.
• Role is remote based after successful completion of training at the head office (6-8 weeks minimum)  
• Must have the right to work in the UK. 

Ready to drive with Continental? Take the first step and fill in the online application.