As the TSA Business Partner, you will play a critical role in ensuring smooth service delivery throughout the lifecycle of the Transitional Services Agreement (TSA). You’ll need to bring strong leadership and relationship-building skills, along with the ability to dive into the details when necessary. This is a hands-on position where your involvement will be key to maintaining high standards of service, managing risks, and ensuring compliance. In this role, you will:
- This position requires clear management capability, an ability to develop and maintain strong relationships and somebody who is not afraid to “roll up their sleeves and get involved in the detail”.
- The preparation and drafting of the TSA Finance Schedules to be reviewed by GBS and submitted to Legal
- The design of the TSA Service Delivery organisation within GBS
- Adaptation of the stakeholder management and communication plans for both internal and external engagement from the GBS perspective
- Develop an engagement model for IT ERP, HR and Legal workstreams
- Liaise with the GBS Programme Manager to identify potential risks and issues and dependencies across workstreams
- Develop the governance model for the TSA service delivery
- Identify, manage and report on relevant KPI’s for TSA service delivery
- Build the TSA service delivery playbook for internal and external communications
- Adapt specific training plans to implement change management for internal service delivery colleagues
- The planning, management, control, review and audit of service provision, to meet operational and service delivery requirements as stipulated in the respective TSA agreement. The overall service delivery and operations management, control and stewardship of the delivery of Finance Shared Services within the framework of the Transitional Services Agreement, ensuring compliance with all governance, legal and regulatory requirements.
- The management and delivery of monthly finance reporting as required. Create dashboards and report on key metrics the status of delivery of agreed TSA’s (to enable management visibility and informed decision making)
- The overall management and control of the operation of the TSA between the organisation and its clients, for the supply of Finance Shared Services. Implement and manage the TSA governance, issue resolution, performance tracking and change control processes
- The management of the relationship between GBS and the buyer’s finance team as prime contact
- Managing the formal TSA Reporting Reviews with the GBS Leadership team to assess TSA performance, risks and issues
- At the appropriate time within the TSA period working with the Separation Programme Manager / Project Managers to co-ordinate the planning of final separation, knowledge transfer to the buyer’s staff and close down of the support activities within GBS
Reporting Line
In the initial phase (planning and design) the role will be manager by the Programme Manager for the specific project being worked upon, and once the project reaches completion (post signing) and enters the delivery of the TSA phase line management will be updated to the Global Head of Service Delivery - GBS
Working environment:
- Prior experience in managing GBS Service Delivery would be advantageous
- Prior experience in the design and development of TSA contracts and schedules
- Prior experience in working and managing delivery under a TSA would be very advantageous
- Prior experience in engagements with accounting firms during due diligence
- Ability to manage / input into Service - availability, continuity, and capacity of resourcing through an understanding of the concepts with prior experience i Ability to manage the delivery of service against a specific budget
- Experience in overall delivery to the client (to meet buyer satisfaction), as well as input / support final migration of work to the buyer
- Monthly reporting to Informa GBS Leadership as well as into the Group-level cross workstream TSA manager
- Contract management experience
- Demonstrable experience of managing service delivery of a similar nature
- Demonstrate ability / experience to manage a senior group of stakeholders both internal and external
- Effective leadership, interpersonal and communication skills
- Problem-solving skills and ability to pre-empt issues before being escalated
- Educated to Degree Level or equivalent related qualifications in finance. Extensive relevant work experience will be considered in place of this.
- Qualifications in Project or Change Management and/or Service Delivery would be an added advantage
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more • Recognition for great work, with global awards and kudos programmes • As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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