We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role:
Join our dedicated team as a Critical Response Associate and contribute directly to the safety and stability of the Instacart platform. In this dynamic role, you will engage in emergency response coordination, conduct thorough investigations, and oversee compliance measures. Your work will ensure that all Instacart users have a secure and positive experience, maintaining the trust placed in us every day. This full-time position requires availability during off-hours and weekends, depending on operational needs.
About the Team:
Our Critical Response Team is at the forefront of ensuring a safe and trustworthy environment on the Instacart platform. We manage real-time incidents that require immediate and coordinated action, embodying the company's commitment to safety and reliability. The team plays a pivotal role in Instacart’s success by ensuring operational integrity and building trust within our community.
About the Job:
As a Critical Response Associate, your responsibilities will include:
About You:
Minimum Qualifications:
Preferred Qualifications:
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
