Trust & Safety Analyst (Hybrid Working)

The Team

With millions of candidates and hirers using SEEK, Jobstreet and JobsDB, the Trust & Safety team have a profound impact on securing hirers and candidates’ personal information. We work towards providing a safe environment that cultivates a platform that can be trusted by both hirers and candidates.

The role of the Trust and Safety team is to protect candidates and hirers from fraudulent activity. The team achieve this by using various tools, processes and resources to identify, remove and mitigate malicious activity.

The APAC Trust & Safety team consists of two teams with regional analysts in Asia & ANZ, reporting into their Trust & Safety Lead. The team operates on a rotational shift as part of a seven-day roster during normal business hours.
 

The Role

The Trust and Safety Analyst plays a key role in SEEK by responding to and handling any fraud or non-compliant queries, whilst working closely with SEEK stakeholders to ensure our site is protected from malicious behaviour.

The team operates on a rotational shift as part of a five/seven-day roster during business hours.

You might have a background as an Analyst or in a customer focussed role and should have a passion for solving problems, working with customers, learning about fraud and risk mitigation, and being part of a team that works collaboratively.

Key Responsibilities

Your duties will include but are not limited to:

• Liaise with both internal and external stakeholders to resolve customer queries.
• Proactively locate fraudulent and non-compliant advertisements and accounts.
• Analyse and handle events generated by the suite of detection tools.
• Provide continuous improvement recommendations on detection rules.
• Identifying fraud trends, and providing risk mitigation recommendations.

Essential Qualifications, Skills and Experience

To Succeed You’ll Need

• Foundational knowledge of identity theft, fraud and industry risk trends would be great
• Experience working as part of a team in a medium to large enterprise is essential
• A passion for security and a customer focussed mindset will help you succeed
• An analytical mindset and an eye for detail
• Experience querying sets of data from various sources
• Fluent English skills (verbal and written)
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients

Perks and benefits 
At SEEK we offer: 

• Support of flexible working, including a mix of office and work from home days depending on your role. 
• The opportunity to work from anywhere for up to 4 weeks per financial year 
• Casual dress – every day 

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. 

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. 

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist. 

For this role, only those with eligible right to work will be considered. 

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.