As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Overview
The Trust & Safety Specialist is a part of the Trust & Safety Team and the broader Community Experience team, and their primary role is helping with T&S procedures, initiatives, and special projects as needed by their team.
Tasks and Responsibilities
- Execute daily T&S checks through dedicated T&S Tools.
- Monitor T&S trends and fine tunes rules and scores in dedicated T&S Tools.
- Offer T&S and compliance related support to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.
- Optimize T&S day-to-day procedures/projects.
- Engages with relevant stakeholders in other functions to support with Trust & Safety checks.
- Deliver weekly reports on the progress on the ongoing projects.
Experience
- 2-3 years’ relevant experience in one of the functional areas related to Trust and Safety (ie Trust & Safety, Compliance, Fraud analysis, Product risk specialists).
- Experience in the localization industry would be ideal
- Strong data literacy, PowerBI experience would be a plus.
- Experience with SEON would be a plus
- Familiarity with Zendesk would be a plus
- Good communication skills, attention to detail, and self-driven with the meet tight deadlines are essential Team-player with the ability to problem-solve and show initiative.
- Fluency in written and verbal English.
- Proven ability to learn new processes and tools.
Skills and Knowledge
- Attention to detail, and self-driven.
- Excellent Customer Service.
- Curious.
- Naturally inclined towards Quality in all areas of responsibility.
- Persuasive Communicator with a focus on transparency and building relationships.
- Problem solver with a drive for Continuous Process Improvement.
- Passionate about Learning.
- Analytical mindset.
- Strong computer literacy, MS Office, e-mail, internet
Education
- Bachelor's degree (B. A.) from a college or university in a related field, or equivalent combination of education and experience.
