We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
Celonis operates a hybrid working model in which employees are expected to spend typically 3 days per week in the office therefor, applicants must be living within commutable distance to Madrid, or be willing to relocate.
The Team
The travel department takes care of almost every part of the process from the moment an employee needs to make a booking to travel until their expenses are fully approved and ready for payment.
The Role
As the Travel & Expense Specialist, you will be reporting to the Travel & Expense Operations Manager in Madrid to support the team on most tasks of the department, however you will be primarily focused on the travel side.
What you’ll do
Travel:
- Provide directions to employees for booking travel arrangements including air, hotel, and ground transportation in our booking tool.
- Track and escalate booking issues and employee complaints, ensuring they are fixed.
- Assist the Travel Manager in the Preferred Vendors Program by negotiating with hotels, organizing the signature of the contracts, and following up that the rates are loaded in the online booking platform.
- Collaborate with the sustainability team on Carbon accounting.
Events Support:
- Assist the Global Events team and any other teams in organizing travel arrangements for Company Events and any other required tasks such as helping with the budget, developing specific guidelines, creating invites, etc.
Expenses:
- Process Expense reports submitted by employees ensuring they comply with the Celonis policies.
- Escalate non-compliant issues as appropriate.
- Handle incoming requests on travel and expenses.
- Administration of our Corporate Card program.
Other:
- Act as a key contact for employees and drive the highest customer service to our internal and external stakeholders
- Review and update our intranet and SOPs as required.
- Prepare training material and provide training for employees.
- Raise technical issues and follow up with the appropriate IT teams / external vendors.
- Support any ad-hoc requests as well as regular audit and reporting requests.
- Administer systems as required.
- Initiate and deliver proposals for process improvement solutions.
Experience and Qualifications needed;
- BA and/or MA Degree preferably in Finance, Economics, Tourism, or similar.
- At least 3 years of experience in the travel industry or in a travel department
- Professional fluency (written and oral) in English (applications in Spanish will be automatically discarded). Other European languages are a plus.
- Advanced Excel knowledge & skills; there will be a practical challenge as part of the interview process.
- Curious, eager to learn and resourceful.
- Organized, detailed oriented and analytical.
- Resilient, assertive and able challenge multiple Stakeholders & Leadership in decision-making.
- Keen to deliver best in class customer experience to any internal or external stakeholder of Celonis (suppliers, customers, employees).
What Celonis can offer you:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
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