Transformation Program Manager

Responsibilities:

• Work in collaboration with the Account Director to develop and execute a comprehensive transformation plan, fostering a culture of collaboration, continuous improvement and adaptability.
• Provide leadership for successful programme implementation.
• Track and report on programme scope and time, support Account Director with budget management.
• Create and maintain effective project governance.
• Oversee the delivery of the programme in close collaboration with the Delivery Director, ensuring alignment with the broader client’s objectives and expectations.
• Ensure all delivery streams are working together effectively, outputs are synchronized where necessary and internal and external dependencies are mapped and managed.
• Ensure good project planning, resource allocation, risk management, and status reporting.
• Escalate issues as necessary within the project organization structure.
• Establish and monitor key performance indicators (KPIs) to measure the success of the programme implementation and adoption.
• Effectively communicate programme goals, progress, and outcomes to all stakeholders and governance structure.
• Ensure ‘compliance’ with standards, existing framework and governance for the programme.
• Network with cross-functional teams through the entire project life cycle, ensuring adherence to Transformation programme management best practices.
• Foster successful adoption through key consideration of change management and collaborate with the Change Management & Training team for inclusion of relevant initiatives to support the adoption of the solutions.
• Collaborate with senior leadership, V7 workstreams, and key stakeholders to ensure alignment and buy-in for transformation initiatives across the business.

Required skills and knowledge:

• Experience in the Life Sciences Industry would be a plus.
• Proven experience in managing large-scale business transformation projects.
• History of being able to manage multiple projects that may overlap or be interlinked when aligning with business requirements.
• Strong leadership skills and the ability to motivate team members.
• Commercial acumen and experience are highly preferable.
• Capability of working under pressure and tight deadlines.
• Excellent communication and interpersonal skills to foster strong relationships and engage effectively with stakeholders across the organization, including senior leadership and cross-functional teams.
• Exceptional organizational skills and attention to detail.
• Self-starter with a bias for action, ability to bring structure to ambiguity, and build trust-based relationships across the organization.
• Comfortable working within an ever-changing environment in a rapidly growing company.
• Strong change management skills to drive successful outcomes.
• Excellent communication, negotiation, and conflict-resolution skills.
• Previous experience working on large digital/omnichannel transformation programmes.
• Experience or at least affinity with enabling technologies for deployment of Campaigns and Content at scale including CRM, Marketing Automation, CMS, and Content Authoring platforms.
• Experience in Modular approaches to deploying Campaigns and Content.
• Able to oversee and lead Delivery Directors and Managers and ensure adherence to strict timelines on time, budget, and expectations/success measures.
• Fluency in English, both verbal and written.