We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in British Columbia, Canada.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
The Transaction Lead plays a key role at eXp Realty and oversees all processes related to Transaction Processing in their province. They provide oversight and management of the team members in their province and work closely with other departments to ensure efficient processes are put in place, documented, and effectively communicated.
The Transaction Lead is responsible for the organization of the Transaction Management Team who coordinates the flow of documentation from the agent to lawyers/notaries and other real estate companies involved in the contract. The Transaction Lead ensures that the processes being completed by the team are being done timely and accurately as they are a vital part of the overall workflow.
eXp Realty is an extremely fast-paced environment and candidates must be extremely organized and able to manage their time efficiently.
Directly oversees team members in assigned province
Serves as the primary point of contact for escalations or day-of questions from management/other departments as well as Brokers, agents, and other eXp partners
Oversees overtime and is responsible to notify Management of staffing needs
Coordinates and ensures team coverage alongside the Manager
Assists team when additional coverage is needed by performing TS tasks
Ensures processes and procedures are documented, always updated, and accessible to the team
Works with counterparts in identifying additional training needs and communicates updated processes/procedures to the team, based on findings of inaccuracies, places TS in mandatory training.
Implements a training program for both new hire and existing staff
Ensures that the back office team is properly trained and staffed
Reviews weekly activity reports and determines where further clarification, training, or oversight is necessary
Keeps current and new policies updated as a reference point for the team
Work alongside the Manager to ensure metrics and expected turnaround time frames by province are being met
Collaborates and implements new processes and initiatives across the department
Strategizes and pivots based on business needs and differences between provinces
Subject matter expert in eXp technologies and ensures systems and processes are running according to compliance standards and as efficiently as possible
Assists in implementing growth strategies
Collaborates and contributes projects as assigned by management
Accountable for the following in their province:
Monthly closeout
Agent interactions
Province collaboration
Audit findings
Overtime monitoring
Performs periodic audits of transaction files for compliance
Assists with the successful transition of onboarding transactions for Mega Teams
Administers Transaction Group in Workplace, posting information, sharing to other eXp
Groups when appropriate, and making sure roster and Transaction Team Org Chart is
kept accurate at all times
Liaison between Accounting and Transactions
Monitors and works with the Brokerage Operations team to identify additional training
and/or communication needs for the team as well as agents, or Brokerage Operations.
Conducts Performance Improvement Plans when necessary
Sits in with the Transaction Manager as 2nd person when performance talks are needed.
Ability to maintain confidentiality and work well with agents;
Pays close attention to current and projected transaction counts to help properly staff
provinces and prepare for growth
Respond to agents’ questions in a timely and professional manner;
Work independently, resolve problems in a timely manner
Other Accountabilities as Assigned
How you will grab our attention:
BA/AA preferred
High School Diploma
Proven track record of managing a remote workforce preferred
1+ years of relevant experience in a high-volume, real estate transaction process with a
focus on delivering a world-class customer service/experience;
2+ years of management/supervisory experience preferred
Highly collaborative and capable of working with internal partners to facilitate successful
results
Real Estate Experience in Transaction Contract Management
Ability to read and interpret documents including real estate contracts, leases, and settlement statements, and lawyer letters.
Highly adaptable and a clear-thinking problem solver;
A self-starter on individual projects and a contributing member on team projects with a
“can do” attitude;
Excellent written, verbal, and organizational skills;
Professional telephone skills;
Strong organizational, prioritization, and time management skills;
Positive, trustworthy, and dependable;
Proficiency in Microsoft Outlook, Excel, and Word;
SkySlope and LoneWolf (Back Office) experience preferred
Ability to work remotely with no direct in-person supervision
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp Canada provides:
Medical, Dental, Vision, Long-Term Disability
Life Insurance and AD&D
Subscription to Calm and Vitality Wellness Programs
Paid Vacation
Paid Holidays
Up to 4 Paid Personal Days
5 Paid Sick Days
One time stock option
$20/pay cheque for the first two pays of the month for your mobile phone/internet
RRSP employer match will be available in the near future
Fully remote environment
Amazing company culture
And more..
The starting base pay for this position is $62,500 CAD per year in our lowest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training. Base pay is only one part of the total compensation package offered to employees in recognition of their hard work and is determined within a range to allow for growth and development within a role.
eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.
