Transaction Services Specialist - Fixed Term Contract

Your new adventure:

• Handle complex frontline billing & payment escalations, including chargebacks defense and dispute management through to full resolution & root causation analysis
• Support customer facing teams with billing & payment related processes & functions where necessary
• Prepare and conduct trainings for customer facing teams on existing & new processes, and billing & payments capability releases
• Facilitate the onboarding and retention (subscription renewal and changes) of high value manually billed & collected customers and consolidated accounts for the billing & payments function
• Assist sales/success/partnerships with discounting and couponing account processes & actions for special agreements and/or promotions
• Provide proactive support to engineering teams, product managers, customer support and retention by reaching out when necessary to customers to highlight and resolve process gaps & issues, ideally before the customer raises it
• Assist enablement team/other internal teams with billing & payments related programs, projects, data management, analysis & cleansing and other assigned functional short & long term initiatives
• Act as a Lead SME (Subject Matter Expert) and Own, Create and Maintain billing & payments related process content & documentation (both internal and external) for area of expertise
• Collaborate with other finance functions & teams, product, support engineering, data teams and other internal stakeholders, related to identifying customer billing & payment pain points and/or areas for improvement of customer experience
• Communicate with external billing & payment processing vendors and partners when necessary for resolving issues and driving process improvements
• Actively support, test and provide feedback to new features, capabilities & functionality impacting billing & payments

Does this sound like you?

• Extreme attention to detail, ability to prioritize and a process-oriented mindset
• Happy to meticulously follow procedures
• A strong can-do attitude, excellent communication skills and open to feedback
• A strong sense of responsibility and integrity
• The ability to troubleshoot and analyze a variety of billing and payment issues
• An understanding of online payments, billing and tax compliance
• Ability to understand and learn global billing and payment functions and ecosystems 
• Proficient written and spoken English

Why Pipedrive?

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more) 


Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company.  Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.


Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.