ACCOUNTABILITIES (Tasks and Decisions):
- Facilitate virtual classroom sessions, continuous training plans and competency check ins for Australian & US business partners/franchisees
- Analyse training needs and support with the design and implementation of training programs and training schedules for the business partner network and head office employees
- Design and develop lesson plans and programs to address needs within the network and business
- Facilitate the end-to-end journey of our BP Onboarding Training Program for new business partners in collaboration with the client BP Training location cohort
- Develop and maintain strong working relationships with internal and external stakeholders to develop and implement a cohesive, integrated and comprehensive offering of programs
- Administration and maintenance of training master files, competency assessments and edapp modules
- Reporting on compliance as requested
- Ensure currency and relevancy of all resources and tools
- Track training and development progress post implementation to assess training effectiveness within the network
- Monitor and evaluate training standards and outcomes, including using feedback from stakeholders and recommend improvements, to continuously improve learning and development offerings
- Assess Business Partner and T-Legend skills, performance, and efficiency to identify areas of improvement.
- Working within Australian and US time zones as required to deliver virtual classroom sessions.
As a Team Member:
- Consistently demonstrate the client's Behaviours and Values, and empower others within the team to do so
- Actively find new ways to learn and grow and be challenged through formal and self-directed learning
- Lead the business to engage with and proactively participate in the the client Achievement Cycle and ensure mandatory capability programs are completed
CAPABILITY: (Skills, Knowledge and Experience):
Skills:
- Business Partner /Franchisee Focus: Strong focus on understanding and meeting customer needs, ensuring a customer-centric approach in all activities. Ability to build and maintain strong client relationships to drive customer satisfaction and loyalty
- Stakeholder Management: Skill in managing relationships with various stakeholders, including internal teams, and external partners. Ability to balance diverse interests and perspectives to achieve organisational objectives.
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Communication skills
- Public Speaking: Confidently delivering virtual training sessions & presentations to a diverse range of audiences
- Active Listening: Understanding learner queries and feedback to address questions effectively
- Clarity and Conciseness: Conveying skill & knowledge concepts in simple verbal and written manner.
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Organisational skills
- Time Management: Ensuring that all training objectives are met within the allotted time.
- Resource Management: Efficiently utilising training materials, tools, and technology to enhance learning experiences.
- Record-Keeping: Maintaining accurate records of training activities, learner progress, and feedback.
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Technical skills
- Written Skills: Creating clear and comprehensive manuals, guides, and instructional materials.
- Content Development: Writing training content that is both informative and accessible.
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Instructional Skills:
- LMS Content: Designing effective training modules within the LMS platform.
- Training and Lesson plans: Creating and executing training or lesson plans based on the learners needs and timeframe available.
- Assessment Tools: Improving and usage of assessment tools to evaluate learning outcomes and understanding.
Knowledge:
- Intermediate to advanced experience using LMS platforms and Presentation software
- Sound knowledge of various systems including BI, Deputy & Safety Culture platforms preferred not essential
Experience Required:
- Intermediate to advanced written and verbal communication skills
- Intermediate to Advanced technical training and facilitation experience
- Intermediate to Advanced computer skills (Word, PowerPoint, Microsoft Teams)
Key Stakeholders and Relationships:
- Internal: Head of HR, Functional Heads, Development Team, Operations Team members
- External: Franchisees
