Our client is a industry-leading sampling and analysis organization. Due to unprecedented growth, the Company is currently hiring for a Training Program Manager.
Responsibilities include but are not limited to:
Training Program Development and Delivery
Design and manage the delivery of comprehensive training programs on laboratory techniques, quality assurance, regulatory compliance, and safety protocols.
Develop customized training solutions to meet the unique needs of external clients, ensuring client satisfaction and retention.
Assess training needs through surveys, focus groups, and feedback from employees and clients, adjusting programs as needed.
Internal Training
Oversee the training process for Analysts On Contract and Quality Assurance Professionals, from onboarding to placement on client sites.
Manage and optimize the internal training process, ensuring content is up-to-date and opportunities for additional value-added training are identified.
Implement efficiencies in training delivery through the use of technology and innovation.
Client Training Solutions
Lead cross-functional teams to scope, develop, and implement new training modules and laboratories for external clients and / or onsite facilities or on client sites.
Collaborate with clients to understand their training requirements and develop tailored solutions.
Act as the primary contact for client training needs, maintaining strong relationships and incorporating client feedback for continuous improvement.
Participate in pitching training services to new clients and identifying opportunities with existing clients.
Quality and Compliance Assurance
Ensure all training programs comply with industry regulations (e.g., ISO, INAB, HPRA) and uphold the highest standards of lab practice and safety.
Conduct audits of training materials and practices to ensure compliance and identify areas for improvement.
Stay informed about industry developments and integrate new methods and technologies into training programs where applicable.
Team Leadership and Development
Manage and mentor a team of trainers, overseeing workload, conducting performance evaluations, and supporting career growth.
Conduct ‘Train the Trainer’ sessions to enhance the skills of the training team and ensure consistent delivery of high-quality training programs.
Foster a culture of continuous improvement, collaboration, and professional development within the training team.
Training Administration and Reporting
Maintain comprehensive training records, tracking certifications, attendance, and feedback.
Generate reports on training activities, performance metrics, and client feedback to inform leadership decision-making.
Manage the training budget, delivering cost-effective solutions without compromising quality.
