ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About You
As Training Manager, you will be overseeing training in all key operational areas of Member Operations. Your team would build and execute training batches for operational teams like KYC, Ongoing Monitoring, Member Support and Operations Support. You and your team will also be assessing employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement. You will support the operational teams in delivering system and process courses. As part of this role, you would be working directly with Head of Operations Support
Some of the things you’ll be doing:
● Ensuring strategic alignment of the training department with business goals
● Evaluating individual and organisational performance to ensure training is meeting business needs and improving performance
● Identifying training needs by consulting with stakeholders and using needs assessments
● Developing and delivering training solutions that meet business needs
● Researching new training materials and supplies that might enhance our training procedures and provide value to our employees
● Assigning newly on boarded employees to training sessions
● Identification of future training needs and creation of curriculum to facilitate it.
● Owning all training materials
● Translating requirements into training that will support employees for the next step of their career path
● Creating structured learning exercises and monitor their results
● Acclimating new hires to the business and conduct orientation sessions
● Delivering training courses virtual and face to face
● Assessing training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
You’ll be a great fit if you:
● You have 8+ years in a training role preferably at a leading FinTech or bank
● You have experience in writing and conducting training both virtually and face to face
● You have experience in handling teams in the training domain… creating training decks, test assignments etc.
● You have a passion for developing analysts, sharing and enhancing knowledge, and driving quality
● You have a clear understanding of the regulatory framework in India
● You are up to date with latest developments in industry
● You are able to work well as part of a team;
● You are decisive, goal-oriented, proactive, able to adapt to different people and styles
● You are passionate for compliance and driving high quality
● You have excellent communication skills, including experience in report writing
● You have creative ability & writing proficiency
● You must be a self-motivator and self-starter
What you’ll get in return:
● Competitive salary
● Self & Family Health Insurance
● Term & Life Insurance
● OPD Benefits
● Mental wellbeing through Plumm
● Learning & Development Budget
● 15 days of Privilege leaves
● 12 days of Casual leaves
● 12 days of Sick leaves
● 3 paid days off for volunteering or L&D activities
● Stock Options
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
