In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced travel agents, and supporting them to keep productivity up.
Responsibilities
● Promote excellent performance by leading the team and training them
● Organize and inspire the team to work towards common goals, while establishing an
environment of trust and empowerment to help them maximize their efficiency &
productivity
● Ensure high quality service is offered
● Clearly set & communicate targets and use data to monitor & measure the team’s
performance
● Develop, implement new or improve existing business policies/processes to improve
the services offered.
- At least 4 years of similar working experience in a fast-paced customer support environment
- Excellent interpersonal and leadership skills
- Fluent/Native level in English
- A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
- Experience working with demanding targets and tight deadlines
- Results-driven approach to problem-solving
- Process-oriented analytical thinking with the ability to extract information from data
- Understanding process and LMS ( Learning Management System )
- Location in Cape Town (South Africa)
- Self-motivated, tactful, creative and strategic thinker.
Benefits
- The opportunity to work in a highly paced environment
- Hybrid employment model
- Excellent salary
- Bonus performance scheme.
