At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
The Customer Training Manager is responsible for the delivery of multilingual, Instructor-Led Training for our LinkedIn Talent Solutions customers. The trainer will drive customer success at scale by providing customers live and on-demand product, industry and skill-based training to ensure they maximize the value of our solutions. This person will sit on the Global Customer Training Team (currently nine people) and report directly to the Manager of Customer Training based in EMEAL.
Responsibilities
Deliver live and on-demand instructor-led training via a variety of modalities and technologies.
Facilitate instructor led classroom and virtual online training to end-user customers and partners on a regular schedule across regions and globally.
Partner with the global Customer Learning Team and fellow trainers to ensure consistent processes, programs and customer experience globally.
Partner with internal subject matter experts (CSMs, Customer Learning team members, Insights, Solutions, Product, etc.) to develop a deep understating of LinkedIn products and customers.
Update training materials as directed.
Review feedback and identify opportunity for improvement on an ongoing basis.
Recommend changes to training materials and facilitation design.
Maintain participant records (e.g., registration, test scores, evaluations, and attendance).
Prepare training reports (e.g., weekly progress reports and training summaries).
Basic Qualifications
Fluency in both Italian and English
1+ year in a Customer Training, (virtual) education or L&D environment.
Experience delivering ILT / VILT learning programs.
Preferred Qualifications
Knowledge in adult learning principles, both inside and outside of traditional classroom environments.
Fluency in Spanish
Passion for training and educating people
Strong presentation and communication skills
Direct work experience in a training capacity, including external training as well as internal curriculum development and execution.
Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in-person settings.
Experience using virtual platforms such as MS Teams, Zoom, and LMS platforms such as Skilljar
Suggested Skills:
Customer Training
Instructor led training
Facilitation
Presentation
Communication
Administration
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