You will join the Customer Success team, whose mission is to ensure the smooth integration, proactive support and loyalty of our customers, while maximizing their satisfaction and identifying opportunities for service improvement and expansion.
Georges and his team (4 people) are seeking a talented and detail-oriented Technical Content Creator to develop comprehensive how-to guides, engaging instructional videos, and in-app content that enhances user experience and helps our audience understand and utilize our products and services effectively.
Your Key Responsibilities:
1) Content Creation:
Independently test and explore new or updated features to gain a thorough understanding of their functionality and use cases.
2) Video Production: Plan, script, and produce high-quality how-to videos, including recording, editing, and finalizing video content to ensure it meets the needs of our users.
3) User Research: Collaborate with product managers, onboarding, academy and customer support teams to identify user needs and gaps in existing documentation.
4) Content Management:
Organize and manage content assets in a content management system, ensuring they are up-to-date, accurate, and accessible.
Tracking and validating documentation based on established processes.
5) Collaboration: Work closely with cross-functional teams, including Implementation team, product development, marketing, and customer support, to ensure consistency and accuracy in all instructional content.
6) Autonomous Task Management and Execution:
Independently manage and execute projects or tasks from start to finish, ensuring that all objectives are met on time and within scope.
Organize and prioritize work effectively, coordinate with collaborators as needed, and make decisions that drive progress and maintain alignment with innitiatives.
7) Tool Evolution:
Regularly research, evaluate, and stay informed about emerging technical tools and technologies relevant to the documentation field.
Show interest and ability in integrating and mastering new tools and expertise
8) Continuous improvement:
Seek client and colleagues Feedback in order to engage end users for content material adoption
Ensure optimal impact of our training material
Quantify and mesure content material adoption of end users
Qualities Required
Clarity, precision and attention to detail: accuracy and ensure the information is complete and correct.
Proficiency, research and problem solving: able to do own research, gather necessary information from technical documents and experiment with the product. Ability to troubleshoot and address complex problems. Capable of working independently and managing their time to deliver content on time.
Organizational: both in documentation structure and in managing initiatives. Information is structured logically and is well organized. Ability to work on multiple features at once but still maintain focus on priorities and evolution of deliverable.
Writing and editing: excellent technical writing style, aware of industry standards. Can document in French and in English.
Qualifications:
Education: Bachelor’s degree in Technical Communication, Instructional Design, Marketing, or a related field, or equivalent experience
Proven experience in creating instructional content, including written guides, video tutorials, and in-app help resources.
Strong proficiency in video production tools and techniques (e.g., Adobe Premiere Pro, Camtasia).
Excellent writing and editing skills, with the ability to convey complex information in a clear and engaging manner, in French and English.
Familiarity with content management systems and basic HTML/CSS knowledge is a plus.
Ability to work independently and manage multiple projects simultaneously.
Strong attention to detail and a commitment to producing high-quality content.
Excellent communication and collaboration skills.
Preferred Skills:
Knowledge of SEO (Search Engine Optimization) best practices for instructional content.
Experience with tools for creating interactive in-app tutorials (e.g., WalkMe, Pendo).
By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.
You decide where you do your best work (at home or the office)
Flexible hours (work-life balance)
Performance-based bonus for all employees.
Generous group insurance coverage as of day 1 of employment
Break paid between Christmas and New Years
Annual $ 1,500 training allowance for your professional development
An entrepreneurial culture of transparency, collaboration, and innovation
Our Recruitment Process at MEDFAR:
Virtual Screen with HR >> Virtual Interview >> Case Study / Test >> Offer
