To support Minitab's continued growth we are looking for an additional Training Administrator to help manage our services offerings across the EMEA and APAC regions.
Position Overview:
Provide development, maintenance and evolution of all processes for Minitab’s educational offerings. Execute all operational processes, document process changes, administer tools used on service delivery and finalize training contracts for customers.
Responsibilities Summary:
Training Administration
Provide end-to-end training administration support, including but not limited to contract drafting to execution, process execution, system management of scheduling and execution, logistical support, validation of information to ensure timely processing of service offerings, management of inbound internal and external queries, post educational service delivery, and collection of customer feedback.
Service Operations
Collaborate to develop and enhance processes, maintain customer information within relevant systems, work cross functionally to ensure all service bookings are processed, manage hard copy delivery of supporting materials for all service requirements.
Cross-functional Operations
Liaise with Sales Management for process improvements, participate in cross functional meetings as required, and create reports and provide analytics as needed. Develop and manage Statement of Work (SOW) documents to ensure alignment and ownership across departments.
Core Competencies:
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Ensures Accountability: Holding self and others accountable to meet commitments
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Qualifications:
• 1-3 years of customer-focused experience.
• High school qualification or equivalent work experience.
• Experience in a training coordinator role is a plus.
• Proficiency in editing and updating data in Excel, maintaining several schedules in Outlook, creating documentation in Word, reviewing data in CRM.
• Excellent oral and written communication skills.
• Native French language skills highly desired
Minitab is an equal opportunity employer.
This position is eligible for Hybrid working. The first month of employment will be in office for training and onboarding.
