We currently have a vacancy for a Trainee Shift Manager in our store. This is a full- time role and successful applicants must be fully flexible to work hours to meet the store requirements. Must be available for evenings and weekends. You will be working as part of a dynamic team reporting to the Store Manager. You will support the Store Manager in ensuring the store operates efficiently and professionally thus ensuring exceptional store performance and exceptional customer service.
Supervisory
- Assist in the supervision of the retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
- Ensure high quality and consistent customer service is provided at all times
- To assist in the supervision of the effective induction and training of employees
- Assist the Store Manager in the effective management of retail sales team performance
Customer Care
- To ensure customers receive high quality and consistent service at all times
- To deal with and rectify customer complaints in an effective and pleasant manner and ensure that all complaints are reported in the appropriate manner
- To be involved in necessary store improvements following customer complaints
Operations
- Ensure housekeeping in the store is maintained at an optimum level
- Assist in the implementation of in-store sales and promotions
- To communicate with retail sales team regarding in-store sales and promotions
- To ensure the appropriate cash register and cash handling policy is adhered to
- Ensure that best practices are in place in the department including merchandising standards/store set up & finish and the running of promotions.
Stock Management
- Ordering of stock
- To assist the Store Manager in preparations for stock take and supervise where appropriate
- To assist the Store Manager in minimising stock loss through wastage, damages and pilferage
- Ensure food management and waste systems are adhered to by retail sales team
- Check to ensure adequate stock is available for customer’s needs
- Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock
Legislation & Security
- To ensure secure opening and closing procedures with the Store Manager
- To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
- To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
- Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
General
- To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
- To achieve targets as agreed with Store Manager
- Escalate issues to Store Manager as appropriate
- To communicate with the Store Manager on an on-going basis
- To undertake other additional duties as may be assigned by the store manager
We Offer
- Flexible Schedules
- Flexible Working Hours
- Competitive Hourly Rate
- Training and Development
- Career Progression Opportunities
- Apprenticeship in Retail Supervisory Programme
- Further Education
- Free Parking
