Traffic Operations Centre (TOC) Operator - Toronto (On-site)

Arcadis is involved with City of Toronto at the RESCU Traffic Operations Centre, 703 Don Mills Road, Toronto, ON for managing their day-to-day operations responsibilities. As a TOC Operator at the City of Toronto Traffic Operations Centre, you'll be responsible for operating a variety of Intelligent Transportation System (ITS) devices and information systems.

Your primary duties will include monitoring roadways for ongoing traffic movements, incidents, dispatching and coordinating with First Responders, disseminating traveler information, and managing database entries. Arcadis offers outstanding opportunities for passionate and professional individuals seeking to embark on an exciting career in network operations of Intelligent Transportation Systems (ITS).

Role responsibilities:

• Operate ITS devices and information systems on a multi-monitor computer workstation.
• Monitor roadways for traffic incidents and coordinate with First Responders.
• Disseminate traveler information and manage real-time data entry database.
• Work in a 24/7/365 environment with flexible shift times, including holidays.
• Starting pay is $19 hr.

Qualifications and Experience:

• High school or GED Diploma
• Candidate must have in-depth experience with Windows PCs and proficient in the use of a multi-monitor computer workstation with the ability to quickly enter and manage a real-time data entry database.
• In-depth knowledge of the Toronto geography and roadway network.
• Skills in interpersonal relationships and ability to work well within a diverse group.
• Ability to clearly communicate information over a radio system or network.
• Ability and skillset to use freeway management and other traffic control computer application and technologies such as cameras, variable message signs, sensors, and control devices.
• Be self-motivated with the use of these systems to maintain a situational awareness on the City's entire road network.
• Previous experience of writing reports, and correspondence will be considered an asset.
• Ability to coordinate real time activities and priorities.
• Capability to take calls, dispatch on a radio or telephone and otherwise communicate in a clear and concise manner.
• Good organization skills to monitor several systems and events simultaneously.
• Good communications skills to perform tasks such as dispatching City staff and contracted crews for routine and emergency road traffic maintenance activities.
• Ability to use sound judgement while collecting, reviewing, validating, and disseminating road restriction/closure information to the public and always communicate professionally.
• In-depth knowledge of Toronto geography and highway system.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging:

As an Equal Opportunity Employer, we are proud to support the growth and equality of our people through initiatives like our Mentorship Program, Global Women’s Network, and Diversity & Inclusion Council. We welcome applications from all suitably qualified candidates regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation. 

Join Arcadis. Create a legacy.

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