Trading Support Analyst

OVERVIEW:

As the Trading Support Analyst, you will be responsible for the day to day communications for the entire Support process from initial query to resolution for our B2B clients.

THE CHALLENGE:

• To ensure that trading related customer queries are dealt with in a fast and efficient manner and to the highest possible standard.
• Provide ongoing QA of the Support process to management.
• Regular liaison with the Trading Services department to ensure best practice is achieved at all times –  report key issues and product extensions to drive improvement in the pre-match and MTS products.
• Liaising with traders across our global offices to ensure client queries are answered in a timely manner – build an in-depth knowledge of different team’s responsibilities.
• Escalation of internal/external technical issues and following this throughout it's life-cycle.
• Supporting the Daily Risk and Odds Management of our Trading Products.

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!