Trading Operations Manager

As a Trading Operations Manager for our DXtrade XT platform, you will be essential in ensuring that brokers effectively leverage our technology for trading exchange-traded instruments such as stocks, options, futures, mutual funds, and bonds. You will be the primary point of contact for broker support, providing expert guidance, troubleshooting, and training to enhance the user experience and drive the continuous improvement of our platform.

We expect the Trading Operations Manager to: 

• Broker Support: Act as a responsive and knowledgeable resource for brokers using the DXtrade XT platform, addressing inquiries related to stocks, options, futures, mutual funds, and bonds, and ensuring smooth daily operations.

• Problem Resolution: Diagnose and resolve technical issues promptly, working closely with internal tech teams, and communicating solutions to brokers to minimize operational disruptions.

• Escalation Handling: Manage and escalate complex issues to the appropriate teams, ensuring they are resolved in a timely manner with clear follow-up communication to the client.

• Client Training: Proactively train brokers to maximize their efficiency on the DXtrade XT platform, guiding them through platform features such as whole share, fractional, and notional order entry, options trading strategies, and real-time management tools.

• Operational Setup: Assist in the seamless onboarding of new brokers onto the DXtrade XT platform, ensuring all operational aspects are fully integrated and functional.

• Platform Familiarity: Provide detailed answers and demonstrations regarding the platform’s capabilities, including web and mobile trading features, risk management tools, and order management systems.

• Documentation Enhancement: Collaborate with cross-functional teams to refine and improve documentation, including user guides, to create comprehensive and accessible resources for brokers.

• Client Experience Enhancement: Work closely with product and sales teams to gather and incorporate broker feedback, driving the continuous enhancement of DXtrade XT’s functionality and user experience.

Must-have skills: 

• Strong understanding of exchange-traded instruments, including stocks, options, futures, mutual funds, and bonds.
• Technical acumen with the ability to troubleshoot and navigate complex trading systems.

• Experience in managing brokerage platforms, demonstrating familiarity with industry practices and broker needs.
• Ability to understand and communicate in the language of brokers, facilitating effective communication and rapport-building.
• Client-focused mindset with a commitment to delivering exceptional customer experiences.
• Proactive attitude with the ability to take ownership of tasks and resolve challenges independently.
• Strong attention to detail to ensure accuracy in all client interactions.
• Excellent English communication skills, both written and verbal.

• Paid vacation 20 + 5 days
• Free MultiSport card
• Medical insurance – premium package
• Мodern office space
• Panoramic view of Vitosha mountain
• Gym & billiard in the office
• Parking spot or public transport card
• Mentorship program
• Training, courses, workshops
• Paid pro certifications
• Subscriptions to pro sources
• Participation in conferences
• English courses
• Trading contest within the company
• Tech meetup dxTechTalk
• Speaker's club
• Opportunity to develop your personal brand as a speaker
• Internal referral program
• Remote work / Hybrid mode
• Flexible schedule
• Work & Travel program
• Relocation opportunities