The Support Team Supports Fixed Income applications. Users of the application work in the Front, Middle and Back Office globally. There are many diverse reporting encompassing client flows, profitability (PnL), client contribution and regulatory.
- Act as subject matter expert on Repos and Bond products
- Resolving queries from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner
- Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
- Change management: plan, test and release new versions of the system
- Write documentation on system features
- Write documentation on problem solving guides that will enhance Deal Capture Support Support
- Maintain and enhance procedures and processes to ensure increased reliability of the FIBI systems
- Must have excellent communication skills
- Must have understanding of Rates Fixed Income products But particularly Repos & Bond
- SQL (Oracle and SQL server) : basic queries but also able to write code ideally
- Strong knowledge of Windows/Linux environments (commands, ability to create complex batches)
- Service management and monitoring tools : Splunk, Autosys, Geneos
- Strong knowledge of MarkitWire
- FIX protocol (v4.4)
The role is based in London on a hybrid basis.
The role could be open to contractors under umbrella.
