Reporting: The Tier 3 Technical Service Manager will report to the VP Global Support
The primary goal of the position is to lead HQ Tier 3 service organization and establish oversight and leadership while consistently achieving high benchmarks of customer satisfaction, the Tier 3 Technical Service Manager will be responsible for Tier 3 escalation, investigation, documentation and knowledgebase together with R&D and will provide the guidance, documentation, support and knowledge to the field when needed.
The person in this role will sit on the Global Services Leadership Team and will be required to work collaboratively across the organization to drive focus and best in class execution for all aspects of the services business in his region, including:
Responsibilities:
Skills and Experience:
Let us introduce ourselves
Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery. Based on two decades of clinical experience and research and development, the company’s Exablate® Neuro platform focuses sound waves, guided by MRI, to provide tremor relief to patients with Essential Tremor and Tremor-dominant Parkinson’s Disease.
Research for future applications in the neuroscience space is underway in partnership with leading academic and medical institutions.
We are a global team united by a common vision to transform healthcare by making focused ultrasound a standard of care for patients. Our culture is built on Our Values of integrity, team, quality, innovation and patient care. We challenge and empower our people to be great at what they do and leverage our different ideas, skills, interests and cultural backgrounds to succeed.
After a recent investment round, Insightec is valued at more than $1B, bringing it to unicorn status. We are over 350 strong in Haifa and K. Ono in Israel, Miami, Dallas, Shanghai and Tokyo.
Do the most meaningful work of your career by joining us in our mission to make the impossible possible.
Insightec is an equal opportunity employer and is committed to a safe work environment free from discrimination, where employees are treated with dignity and respect. Insightec does not discriminate against any employee or applicant on the basis of race, color, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law. We adhere to these principles in all aspects of employment including hiring.
