We are in search of a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Lifestyle Manager, you will immerse yourself in the realm of opulent travel and assist our discerning clients in curating their ideal vacations. Our team of lifestyle managers builds bespoke travel itineraries and fulfils requests for exquisite dining experiences and entertainment, such as securing reservations at the world's finest restaurants and arranging tickets for best-selling shows, concerts, and events. If you possess a talent for service, an ambition for success, and an insatiable passion for the finer aspects of life, then this is the ideal position for you! Your exceptional customer service skills, adeptness in utilizing travel research tools , and unwavering enthusiasm for travel and entertainment will result in unparalleled member satisfaction, substantial sales revenue, and repeated utilization of Ten for travel and other types of requests across the organization.
You will be responsible for surpassing customer expectations and collaborating with the team to achieve internal targets within the department. In order to accomplish these targets, you will collaborate with our affiliated suppliers and our preferred selection of hotels, restaurants and other suppliers. As a Specialist, it is crucial that you possess the knowledge and passion to stay informed about an industry that is constantly evolving. Both you and the team should consistently stay updated on current market trends, analyze the offerings of competitors, and understand the exclusive privileges our members can acquire from our rivals. You must thrive in a fast-paced environment where deadlines are ever-present.
KEY RESPONSIBILITIES
- Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience.
- Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours.
- Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member.
- To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them
- Provide quotes via our CRM system by email for the members
- Follow up with the members to see if they are ready for their adventure and answer any questions they may have
- To always act in the best interest of the member, ensuring their needs are met
- To fulfill requests in the most resourceful and intelligent way while following best practices
- To investigate opportunities to add value to the request and exceed the members expectations
- To demonstrate you can confidently negotiate with suppliers to deliver the best possible service to our members
- Handle all member payments (if applicable) and arrange supplier payment through our finance team when required.
- Represent the business externally e.g. at networking events, FAM trips and trade shows to enhance and strengthen the company’s profile.
- Keep up to date with newly opened establishments, newly launched experiences, and shows and all new developments in the assigned area of expertise
- Meet monthly KPI’s on Sales, NPS and Efficiency.
- Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs.
- Be flexible and adaptable to a change of priorities and complete requests within the given timeframe
- The role may require some evening and weekend shifts
Requirements
Minimum of 2 years working within the live entertainment industry with a strong understanding of the local entertainment market, including awareness of different performers, venues, festivals, and all elements relating to entertainment.
Keeping up to date with new artists and announced tours in the live entertainment scene.
Great understanding of the primary and secondary ticket market.
Or
Minimum of 2 years working within the dining industry with great knowledge of the local dining scene and an understanding and interest in the international food scene.
Understanding of the Michelin guide and keeping up to date with the Top 50 restaurant listings.
Knowledge in newest and hottest restaurant openings in your local market and abroad.
Comprehensive knowledge of Office Word, MS Outlook
Additional qualifications
- A passion for working in a business that places members and customer service at their core as well as commercial success.
- A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences
- Excellent English language skills, both written and spoken and any second language is always an advantage.
- Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
