Ticketing Associate

JOB DESCRIPTION

Job Title:        Ticketing Associate

Department:  Ticketing Operations

Reports To:    Manager, Ticket Operations

Status:            Seasonal, Non-Exempt

** This position may require some hours during the 2024 holiday season for Enchant, with ongoing work extending through the Major League Baseball season, from approximately mid-March 2025 to October 2025. **

At the Seattle Mariners, you will find a diverse, passionate, innovative team of people who work to live our mission every day. We play in an iconic ballpark – T-Mobile Park – in one of the most beautiful, vibrant, and dynamic cities in the world.

We are looking for candidates with exceptional customer service skills to work the season at             T-Mobile Park in an exciting and inclusive working environment. T- Mobile Park will host 81 Mariners games in 2025 and a variety of concerts and special events.  We offer a fun, flexible, part time schedule, and you will have the opportunity to discuss your availability commitment with the hiring team.

Event Staff Team Members enjoy free ORCA Cards, 30% Employee Discount, Meal Discount, Complimentary Tickets and Subsidized Parking & Free Shuttle Service.

Primary Objective:  Responsible for selling tickets for baseball games and ticketed events. Resolve digital ticket needs promptly and courteously. Provide ballpark information that enhances the fans experience. 

Essential Functions:

• Interact with walk-up guests with friendly and helpful demeanor.  Sell single-game tickets.
• Process ticketing customer service needs in-person or via telephone. 
• Accurately complete transactions using required ticketing computer systems.
• Will perform other duties as assigned.

Education and Experience:

• Prior experience in a large, live event environment preferred.
• Previous Ticketmaster and Archtics experience preferred.
   

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Knowledge of or ability to learn ticketing computer systems and adapt to new technology.
• Maintain patience and composure with upset, angry, and/or frustrated guests using compassion and empathy while upholding Seattle Mariners excellent guest service values.
• Ability to learn box office policies and procedures and apply them to ticket transactions.
• Strong customer focus; treats all guests with respect and courtesy.
• Effective verbal communication skills; clear, respectful, and appropriate communication to all guests. Must be able to work fluently in English; bi-lingual skills are a plus.
• Strong organizational skills; remain organized while efficiently serving guests in-person or over the telephone.
• Must be dependable and reliable to report to work on-time when scheduled and work in assigned area independently.

Physical Activities and Working Conditions:

• Must be able to work afternoon, evening and night games and events, prior to opening of facility to the public and/or through closing of the facility.
• Must be able to stand and/or sit for duration of shift.
• Must have functional manual dexterity to handle ticketing computer systems and technological devices.

 The anticipated starting pay for this seasonal role is $20.00-$25.00 per hour. 

 All perks are subject to eligibility requirements and availability and may be modified or amended

 from time to time.

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act