Ticket Operations Manager

Ticket Operations Manager  

APPLICATIONS THAT ARE NOT COMPLETELY FILLED OUT WILL BE REJECTED 

NOT A WORK FROM HOME POSITION!

Must be able to work games in Arlington Box Office!

  Job Summary 

The Ticket Operations Manager assists with all aspects of the day-to-day operation of the Ticketing Department and works with the Ticket Operations Director to maintain a professional, organized, and customer friendly work environment. 

Responsibilities 

•          Responsible for the fulfillment of season, group, and individual ticket requests. 

•          Process payments, print tickets, and process daily sales reports. 

•          Assist in the implementation and creation of online ticketing promotions. 

•          Support any ticketed concerts, special events, and promotions held at Toyota Stadium. 

•          Generate reports based on promotions, sales, inventory, etc. 

•          Support Fan Relations team with reports and database maintenance. 

•          Work closely with ticket sales team to create and implement best practices and procedures. 

•          Support Ticket Sales staff with order processing, payment and ticket mailing. 

•          Research issues concerning customer accounts, ticket printing, and internet and online purchases. 

•          Coordinate customer mail outs throughout the year. 

•          Manage main box office windows during normal business hours – handle issues, questions and solve problems. 

•          Provide excellent customer service both externally and internally. 

•          All other duties as assigned. 

Requirements 

• Well-organized, self-motivated, and the ability to handle multiple projects simultaneously.
• Able to effectively communicate with customers of all backgrounds.
• Proficient with various computer skills and want to learn new programs and/or systems.
• Capable of reading and interpreting documents such as department manuals or written instructions.
• Willing to work long hours and a flexible schedule, including but not limited to days, nights, mornings, weekends, and holidays.
• Able to work a flexible schedule, including days, nights, mornings, weekends, and holidays.
• Eligible to work in the United States.
• Bi-lingual a Plus (Spanish)

Preferred Qualifications 

• Experience using AXS or similar ticketing system is a plus.
• Previous sports industry experience a plus.
• Customer Service experience.
• Experience with Microsoft Office applications.

The Company is an equal opportunity employer and, therefore, pledges to provide equal op­por­­tunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class.  This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limita­tion: recruitment, hiring, promotions, transfers, demotions, treatment during employment, bene­fits, compensation, leave of absence, training, or terminations.  Supervisors who control these actions are respon­sible for fair and equal application to all employees.  It is the Company’s intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrim­in­a­tion against employees or applicants. 

The Company is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.