Job Title:Ticket Operations Coordinator

Department:Ticket Operations

Reports To:Manager, Ticket Operations

Status:Seasonal, Non-exempt

Primary Objective: Provide Ticketing Customer Service via all Ticket Help channels – including answering Phones, Emails, Chats and in-person inquiries, both on non-game days and during events at Ticket Windows or Skybridge entrances.  Assist the Ticket Sales Department with processing of Season Tickets, Groups and Suite Sales.  Perform other Ticket Operations tasks as necessary.

Essential Functions:

• Answer phones and emails and process tasks in a fast-paced, high-volume environment.
• Assist the Ticket Sales team in processing sales and resolving ticketing issues.
• Supervise and assist Event Staff.
• Must be able to work in the afternoon, evening and night games or events, prior to opening of facility to the public and/or through closing of the facility.
• Will perform other duties as assigned. 
• The Ticket Operations Coordinator position is a seasonal role that starts mid-February and concludes at the end of the baseball season.

Education and Experience:

• Bachelor’s degree in business administration or another related field required.  Equivalent, relevant experience may be considered in lieu of formal education if approved by management.
• At least one year of experience with Ticketmaster or other ticketing software in a live entertainment environment preferred.
• Prior experience with staff supervision, mentoring and team building skills a plus.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Ability to learn Mariners and Ticket Operations policies and procedures and effectively communicate and apply them to ticket transactions and customer interactions.
• Advanced familiarity with ticketing computer systems and the ability to use creativity with common technology devices and platforms to assist guests in navigating ticketing challenges.
• Ability and desire to learn new technologies across various platforms that are part of the Mariners Front Office ecosystem.
• Strong customer focus; treats all guests and co-workers with respect and courtesy.
• Effective verbal and interpersonal communication skills; clear, respectful, and appropriate communication to all employees and guests. Must be able to work fluently in English; bilingual skills are a plus.
• Strong organizational skills, while efficiently serving guests over the phone, via email or in person.
• Must be dependable and reliable to report to work on-time when scheduled and work in assigned area independently.
• Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, and guests. Is diplomatic, tactful, and professional in all forms of communication.
• Understands and supports the team and is quick to volunteer to assist others. Interactions with others are seen as positive with a willingness to collaborate to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
• Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
• Applies critical thinking skills to troubleshoot and analyze complex situations while working in a fast-paced environment
• Maintains patience and composure with upset, angry, and/or frustrated guests using compassion and empathy while upholding Seattle Mariners excellent guest service values.
• Demonstrates through their actions and interactions with co-workers and guests a commitment to Mariner Purpose, Mission, and Values.
• Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt manner. Seeks clarification, is careful, alert, and accurate, paying attention to details of the job.
• Makes decisions and takes actions that contribute to exceptional experiences for all guests of T-Mobile Park

Physical Activities and Working Conditions:

• Must be able to work afternoon, evening and night games and events, prior to opening of facility to the public and/or through closing of the facility.
• Must be able to stand and/or sit for duration of shift.
• Must have functional manual dexterity to manage Point of Sale systems and technological devices.

The anticipated starting pay for this seasonal role is $25.50 per hour.  

 All perks are subject to eligibility requirements and availability and may be modified or amended 

 from time to time. 

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act