Key responsibilities (Thailand and other “direct-sales-markets / MTO markets):
- Lead supply chain activities for Santen in Thailand and other direct-sales-markets / MTO markets
- Day to day control of local supply operations, inventory management, distributor management and inbound logistics to ensure required customer service levels
- Govern IBP or S&OP processes for relevant markets
Demand & Supply planning
- Lead the forecasting process which includes the integration of historical sales trends, researching of demand drivers (competitive responses, trend, substitution effects, etc).
- Development of statistical forecast models and incorporating marketing assumptions to develop a rolling 36-month forecast.
- Interface with Marketing and Sales teams to incorporate market insights into the forecast.
S&OP Process
- Lead monthly CFU IBP (Country S&OP) meeting with cross functional team (Sales & Marketing, RA, Finance and MA).
- Develop supply plan/forecast based on standard planning parameters and establish phase in / phase out plan for any changes and variations.
- Collaborate with RA / QA to track visa renewal requirements and establish bridging stock plan.
Purchase order management
- Receive and verify purchase orders by local distributor as accordance to manufacturing rules, MOQ and lead time. Responsible for order tracking, expedition & fulfillment status.
- Review and verify selling price to distributor.
- Furnish purchase order confirmation to local distributor.
Product Launch excellence
- Proactively track MA approval timeline and furnish in advance the projected forecast for capacity planning.
- Coordinate launch activities with functional teams such as commercial (Sales and Marketing), Regulatory, Quality and Finance team.
- Collate all necessary information related to the launch from Regional SCM and aligned with the respective functions.
Inbound logistics
- Pro-active coordination with forwarders, consignee, distributor to ensure timely customs clearance and delivery of inbound shipments to warehouse.
- Verify and Confirm Import duties and Taxes for each inbound shipment, if applicable.
- Screen through all shipping documents provided by vendors and verify import license validity to avoid delays in customs clearance.
Inventory Management
- Perform finished goods inventory planning, management and reporting (e.g. short-dated or expired goods, aging inventory, quarantined / rejected goods, damaged goods)
- Monitor stock movement at Distributor’s warehouse and ensure FEFO policy is complied.
- Responsible for monthly reconciliation of inventory between stock aging report by distributor and internal planning system.
Distributor Management
- Develop, discuss, and set KPIs with the team to manage Distributor’s performance.
- Facilitate monthly business review meeting with distributor and functional team.
- Submit the monthly KPI report to Regional SCM Team.
General tasks
- Verify billings from service providers related to Supply Chain cost, if applicable
- Create or update SOPs for the local Supply Chain processes and Operating procedures on related system.
- Participate and support in the implementation of SCM/Logistics projects and perform various analysis on request.
- Bachelor’s degree in supply chain management, Business/Pharmaceuticals Degree or related discipline, or equivalent combination of education and related experience.
- More than 3 years’ experience in Supply Chain Management in the Healthcare business or multinational company environment.
- Hands on experience in supply chain operations, sales & operations planning, materials management, logistics, warehouse / physical distribution, and customer order fulfillment
- Knowledge and experience dealing with Third Party Warehouse is highly desirable
- Experience in leading the Sales and Operations planning process
- Strong knowledge of the Regulatory, Legal, Quality and Financial dimensions and linkages to and with the Planning organization
- Knowledge and experience on the entire supply chain management life cycle
- Knowledge of Pharmaceutical products, medical devices and/or OTC and general manufacturing processes
- Skills in demand planning tool and ERP/MRP system.
- Experience using word processing, flowchart, presentation, spreadsheet, and project management software at a demonstrated intermediate level.
- Intermediate understanding and knowledge of international business and pharmaceutical cGMP and GDP regulations.
- APICS Certification (CSCP or CPIM) is a plus
Personal attributes
- Strong analytical, organizational, goal oriented, written and verbal communication and presentation skills to all levels.
- Self-Motivated with ability to work independently while also enjoying collaboration cross-functional teams.
- Able to plan and prioritize work to meet commitments aligned with organizational goals.
- Persistent, detailed and meticulous.
- Experience of working in accordance with quality standards e.g. GMP, GDP is a plus.
- Fluent in English and Thai language preferably.
- Ability to work independently, partner effectively with other functions in Thailand and/or Asia.
- Ability to work towards and deliver on stringent deadlines.
- Ability to successfully collaborate with broader team in International Environment.
- Ability to work autonomously, using initiative and problem-solving skills when needed.
- Be both flexible and comfortable in fast-paced, changing environment.
- Be a team player and work in an international environment.
- Very good Microsoft skills especially Excel, Word, PowerPoint, MS Project as well as MS Visio.
- Understand ethics, compliance, and business conduct issues pertaining to our industry.
Grow your career at Santen
A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.
