Temporary Health Services Authorization Coordinator I

ABOUT THIS TEMP POSITION

This is a temporary position and the length of assignment is estimated to go until the end of the year. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Health Services Authorization Supervisor, this position:

• Processes incoming treatment and referral authorization requests and verifies member plan
• eligibility
• Performs basic research on member authorization requests
• Performs other duties as assigned

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here.

• Knowledge of:
• Medical terminology or billing codes procedures
• Incoming treatment and referral authorization requests and verifying member plan eligibility
• The principles and practices of customer service

• Ability to:
  • Verify eligibility information utilizing various organizational sources
  • Interpret, explain and apply processes, policies and procedures
  • Demonstrate strong customer service skills, specific to telephone inquiries
  • Solve routine problems and appropriately escalate more complex problems to higher level staff

• Education and Experience:
  • High School Diploma or equivalent and a minimum of two years of experience in the health care field (an Associate's degree may substitute for one year of the required experience); or an equivalent combination and experience may be qualifying

OTHER INFORMATION

• We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
• This is a temporary position and does not provide the benefits that are listed below (it is standard language from our regular job posts and cannot be altered or removed).

The full compensation range for this position is listed by location below. 

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).