Telesales Advisor (TSA 0424)

At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. 

Our vision is clear: we aspire to become the Everyday App, the go-to destination where millions fulfill their online shopping needs. Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.

And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.

To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.

Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.

Ready for the challenge?

#AimToAmaze

How will you contribute to Skroutz vision

We are looking for TeleSales Advisors to join forces and help Skroutz customers with their buying journeys. As a Skroutz TeleSales Advisor you will be working on the following shift (4 weekdays 12.00 - 20.00 & 1 Saturday 09.00 - 17.00).

Throughout your day, you will be the one to provide expert guidance and support to Skroutz users in order to help them successfully purchase whatever they need.

What you will be doing

• Receiving inbound phone calls from consumers who want to place a phone order and place their order through
• Guiding Skroutz consumers on the phone throughout their buying journey informing them about products, services, and the Skroutz offering
• Having a solid understanding of the products and services you are selling, thus a good knowledge of Skroutz Product Categories you will be able to guide Skroutz users to the best purchase based on their needs
• Communicating products information to both technical and non-technical audiences in a clear and concise manner
• Researching and suggesting best options in high-value and high-volume orders
• Identifying potential issues and coming up with ideas/ opportunities all in all to help Skroutz better serve its users
• Working closely with sales, customer care, content & development team

Requirements

• At least 1 year of previous experience in Telesales, Sales in an eCommerce environment
• Technical knowledge of Skroutz Categories & Products is a huge plus
• Tech savvy with a passion for problem-solving and solution-provision
• Strong communication skills
• Customer focus
• Adaptability
• Team spirit and easy going attitude
• Proficiency in Greek: the role involves regular interactions with Greek-speaking stakeholders, and a strong command of the Greek language is essential to ensure effective communication

*please note that this concerns a job opening with shifts (Monday-Friday 12.00 - 20.00 & Saturday 09.00 - 17.00)

Benefits

What's it like to work at Skroutz?

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
• Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
• Competitive full-time salary
• Ongoing training and development
• Access to books, online courses, and relevant resources
• Top of the Line tools and equipment
• Private Medical Plan
• Hybrid Working
• Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
• For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
• Monthly childcare allowance for all Skroutz Parents
• Extra paid time off
• Free Skroutz Plus subscription

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.