Telephone Account Manager

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.    Rentokil Initial has an exciting position available for an experienced Telesales Consultant to join our vibrant, passionate, fast paced Initial Hygiene Services Team.  Picture this, you are an internal sales  expert looking for your next big challenge.

• You have previous telesales and/or call centre experience
• You are looking for a full-time position  
• You want to join a market-leading global organisation
• Successful candidate can be based in Christchurch or Dunedin area

Our South Island business is seeking a Telephone salesperson to join our Initial Hygiene division, RI welcomes blended working, this role would require at least 3 days in office to build internal relationships, collaborate with your teammates and deliver exceptional customer outcomes. This role will report to the Regional Sales Manager and will be part of the Customer Service/Sales Team. The successful candidate will be responsible for the management of our Initial Hygiene customers across the region.

The successful candidate will be enthusiastic with a can-do attitude demonstrating values including:

• Service
• Relationships
• Teamwork
• Responsibility
• Drive for success

The purpose of this position is to:

• Provide excellent customer services on every inbound call and proactively identify sales opportunities through outbound campaigns
• Manage the day-to-day administration requirements of your customer whilst ensuring customer issues are resolved 
• Planning and organising yourself and others to be responsive and be able to adapt to customer requests quickly and effectively as well as driving consistent service delivery performance.
• Supporting the outbound sales team with customer and administrative support

The ideal candidate must possess:

• Demonstrable and proven call centre/telesales customer service skills
• The ability to build long-term internal and external relationships
• Excellent interpersonal skills
• Attention to detail and problem solving skills
• Ability to manage multiple and competing priorities

About us

Initial Hygiene, a division of the global company Rentokil Initial, has been offering the complete range of Hygiene solutions to businesses since 1903. We have built an extensive network of core support services, combining washroom, indoor air quality, surface and hand disinfection, waste management, first aid, and scenting solutions, to help businesses navigate hygiene challenges.

The successful applicant will be required to undertake a pre-employment Health Assessment (including drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.

At Initial, we aim to help businesses create hygienic and safer workplaces for staff and customers.

If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch!