RESPONSIBILITIES INCLUDE:
- Remotely configuring customer equipment (Cisco, Juniper, Adtran, Mushroom, VeloCloud, etc. routers, switches, media converters, SD-WAN devices, firewalls, etc.)
- Maintaining current templates for the various ISP/MSP service deployment types
- Providing guidance to IT software developers on template automation and modification
- Testing customer equipment to ensure feature/functionality work as designed prior to shipment
- Loading equipment configuration and data elements into inventory and order management systems
- Performing root cause analysis and implementing corrective actions for on returned/failed equipment and configurations
- Applying proper security policies to customer equipment to protect AireSpring and the customer’s network from abuse
- Ensuring technical support, service delivery, network operations, and network engineer are kept abreast of changes made to customer equipment configurations
- Working with IT SW developers to automate tasks so that work efforts can be focused on complex configurations and improving the overall customer experience
- Work during standard business hours, based on the Los Angeles, USA, time zone.
- Junior or intermediate level Cisco, Juniper, and Adtran SP/RS certifications
- Several years of experience in ISP/MSR customer equipment configurations and troubleshooting (BGP, MPLS, ACLs, static routing, PRI, FXS, etc.)
- Good understanding of software-based interaction and electronic provisioning to ISP/MSP customer equipment.
- Understanding of TCP/IP networks, dependent public protocols, and topology.
We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.
Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.
