TechOps Specialist - London (Travel to Birmingham)

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading!

We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Travelperk.

In this role you will be an instrumental part of every aspect of IT at Travelperk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company.

You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!

This role will be based from London and requires you to travel to our Birmingham office to help out with various projects 

What will my day look like?

As a TechOps Senior Service Desk Specialist you would…

• Be part of a team global TechOps team, supporting our 1,200 TravelPerk employees across all of our TravelPerk hubs (London, Edinburgh, Barcelona, Berlin, Birmingham, Chicago, Miami, Boston) 
• Working on tickets in our ticketing system, providing route analysis along with improving our processes; Zendesk.
• Assist with the the lifecycle of TravelPerk assets (catalog, repair, ship, inventory, and purchasing)
• Configuring/maintaining our MDM tools, for example deploying new configurations, application management.
• Deploying software to our endpoint devices (Windows/macOS)
• Administration of Okta, creating workflows, implementing new/existing SaaS using SAML, SCIM, leveraging API’s, directory management.
• Managing Google Workspace, managing user/groups, mailboxes/email,, mailflows, policies based on OU, GoogleApps.
• Help to maintain our network infrastructure and associated systems through core skills and change management
• Securely configure and maintain our suite of SaaS tools
• Providing audio visual support (Meeting Rooms, Company Events) using Zoom/Zoom Rooms. 
• Mentoring junior members of the team, effective documentation, show and tells, IT shadowing and general knowledge sharing.
• Assisting/managing projects within your domain.
• Liaising with third party vendors when required.
• Occasional out of hours support

What skills and experience are required?

• Experienced in a face paced environment, ability to adapt accordingly.
• Experienced providing internal IT Support, providing a 7 star experience.
• Operational experience supporting Windows, macOS, mobile devices 
• Administration experience implementing & managing modern MDM tools; Microsoft Intune and/or Jamf Pro. 
• Administration experience managing identity management tools;  Okta & Active Directory.
• Administration experience managing Google Workspace 
• Strong documentation skills
• Experience managing modern SAAS tools (Slack, Notion, Box & Zoom)
• Automation/Scripting experience needed.
• Proactive mentality to see existing processes and improve them

What do we offer?

• Competitive compensation including equity in the company
• Generous vacation days so you can rest and recharge 
• Health perks such as private healthcare or gym allowance depending on your location
• "Flexible compensation plan" to help you diversify and increase the net salary
• Unforgettable TravelPerk events including to travel to one of our hubs
• Udemy for business account to continue your development 
• Mental health support tool for your wellbeing 
• Exponential growth opportunities 

For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will assess whether this is possible. English is the official language at the office. Please submit your resume in English if you choose to apply.

At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.