Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
The Solution Consultant provides support to a customers’ technical team by providing best practice advice and issue resolution during the customers’ integration project of various D&B solutions.
The Solution Consultant works independently as well as partner with technical and customer-facing teams to own the implementation and support technical solutions for our customers, as well as troubleshoot and resolve technical issues.
Responsibilities:
- Perform technical implementation and provide support of standard and customized deliverables for customers of our APIs, CRM integrated products and applications.
- Troubleshoot and resolve technical issues while working with peer and partner groups as needed.
- Ownership to complete implementations, provide support and technical issue resolution with attention paid to quality and timeliness measured through performance metrics.
- Act as the subject matter expert internally and externally on how D&B systems work within the landscape of APIs and CRM connectors.
- Manage multiple implementations concurrently.
- Interface with D&B team members to provide guidance regarding technical requirements definition and/or issue resolution. May interface directly with prospects to provide technical expertise and validate solutions vs. prospect needs or expectations.
- Make recommendations for system, process and product enhancements based on experience implementing and supporting the product. Work as part of a team to deploy enhancements.
Requirements:
- Master's degree in information technology or other technical specialization. Or the equivalent in practical experience.
- 4 – 6 years’ experience as a consultant in the field of APIs and integration solutions.
- Strong analytical, problem-solving and trouble shooting skills. Ability to work independently and manage multiple priorities effectively.
- Awareness of the master data management domain and understanding of the importance of data.
- Experience collecting and documenting requirements in formats such as user stories & use cases.
- Ability to communicate (oral and written) complex technical requirements, problems and solutions in English. German language at presentation level is an advantage.
- Organizational and presentation skills with the ability to tailor the content to suit the audience.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's
Privacy Notice and
Cookie Policy, which governs the processing of visitor data on this platform.
