· Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
· Troubleshooting various software application issues.
· Troubleshooting Citrix application issues.
· Management of user accounts in the AD as well as assign access rights and permission to use internet facility, AD account unlock, Management of distribution lists and Security groups, Creating and routing of tickets related to Active Directory issues.
· Setup and support Microsoft Office Suite, Email, Calendar, and collaboration tools on both Windows and MacBook machines.
· VPN access management and troubleshooting.
· Overall IT onsite support for India end users.
Post Graduate/Graduate
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
