Varo’s Operations Content Team is looking for somebody who will bring their technical writing skills and creative personality to help us build engaging and easy-to-understand employee and customer-facing material, focusing on our products and back-end technical processes.
The ability to boil down complex information into easy-to-understand instructions is key to this role, as is a passion for working cooperatively with a variety of different departments and roles to come up with creative solutions, while being able to independently develop and drive projects. As our Content Manager, you’ll communicate our policies and procedures to all Operations employees to ensure our content reflects Varo’s values, brand, and compliance requirements. Yay!
What you'll be doing
- Develop, draft, review, and publish technical procedures for a variety of employees, including our Fraud, Disputes, and Back Office Teams, and others who service customer accounts
- Work collaboratively with our Project Managers, as well as process owners on our Product, Marketing, and Operations Teams to ensure all content is accurate and aligned between departments
- Develop creative solutions and assist in designing processes, at the direction of process owners
- Support new product launches by working collaboratively to drive process development, and draft and develop corresponding technical procedures
- Create and edit customer-facing FAQs on our app and website, as well as servicing emails, to explain operational processes and products in a straightforward and empathetic manner
- Create knowledge based content to reflect policy changes
- Organize and maintain the locations of accessible content
- Manage timelines and priorities of various projects
- Maintain and organize communication between process owners and stakeholders to ensure content is properly reviewed, feedback is factored in, and then internal comms channels are updated with the finalized version for rollout to applicable teams
- Review all content with Varo’s internal Legal and Compliance teams to ensure all applicable material is properly approved
You'll bring the following required skills and experiences
- At least 3 years of previous experience with technical writing/content management in fintechs and/or financial services, including working knowledge of banking and lending regulations
- Flexible, adaptable, and passionate about working in a fast-paced startup environment where processes and products evolving to make things better for our employees and customers
- Exceptional attention to detail
- Self motivated and responsible for managing daily work load, as well as long term goals and projects
- Excellent written and verbal communications with an ability to clearly present to and collaborate with all levels of an organization
- Experience with G-Suite, Microsoft Office, and knowledge base systems
- Ability to identify, synthesize, consolidate and communicate key trends, themes and issues
- Exceptional degree of ingenuity, creativity and resourcefulness in decision making and independent problem-solving
- Must possess high motivation, enthusiasm and dedication to deliver results within strict timeframes
- Degrees or advanced training in technical writing, English, communications, information science, or related field, preferred but not required
#Associate
